Treatment Coordinator

Southeastern Oral Surgery; Maryville (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

Southeastern Oral Surgery is seeking a Treatment Coordinator to join their team. This role is essential for delivering outstanding patient care, organizing appointments, and managing communications effectively. Ideal candidates will possess customer service experience and a friendly demeanor, fostering a welcoming environment. The position offers competitive pay and comprehensive benefits, contributing to your financial well-being and work-life balance.

Benefits

Medical, Dental, and Vision Coverage

Employee Assistance Program (EAP)

Uniforms/Scrubs provided

401(k) Plan w/Company Match

Paid Vacation (Starting at 2 weeks)

Long and Short Term Disability Plans

Qualifications

• One year of customer service experience required.
• Medical or dental experience preferred.

Responsibilities

• Greet patients, answer phones, and schedule appointments.
• Collect payments and manage patient financial responsibilities.
• Update patient insurance information and communicate treatment options.

Skills

Understanding of dental terminology

Friendly personality

Basic office skills

Good organizational skills

Attention to detail

Leadership and problem-solving skills

Effective communication skills

Ability to work cross functionally

Education

High school diploma or equivalent

Job description

We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required.

The role of the Treatment Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients.

Role and Responsibilities

The Treatment Coordinator will greet patients, answer phones, schedule appointments, provide cost estimate, and collect patient financial responsibility. The Treatment Coordinator will also manage the doctors schedule and any communications with patient and referring offices.

• Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
• Updates and maintains patient insurance information.
• Maintains doctor schedule to ensure efficient use of the doctor's time.
• Partners with clinical team to ensure excellent patient experience.
• Adheres to deadlines and prioritize work against the patient schedule.
• Collects payments from patients in an effective and professional manner.
• Understands doctor treatment recommendations and develops treatment plans from diagnosis.
• Effectively communicates treatment options and associated costs to the patient.
• Maintains confidentiality of all information in accordance with HIPAA.
• Performs other related duties as assigned.

Education and Experience

• Highschool diploma or equivalent required.
• One year of customer service experience required.
• Medical or dental experience preferred.

Skills and Abilities

• Understanding of dental terminology.
• Friendly, inviting, and professional personality and presence.
• Basic office skills such as typing and filing.
• Good organizational skills.
• Attention to detail.
• Leadership and problem-solving skills.
• Effective communication skills.
• Ability to work cross functionally with other team members.

CORE BENEFITS & WELLNESS

Medical (including Virtual Care), Dental, and Vision Coverage

Employee Assistance Program (EAP)

Uniforms/Scrubs provided

FINANCIAL WELL-BEING

Competitive pay, Bonus potential, and annual merit reviews

401(k) Plan w/Company Match

Health Savings Account (HSA) with HDHP health plans

LIFE INSURANCE

Basic and Supplemental Life Insurance

Spouse and Child Life Insurance

TIME OFF, DISABILITY AND LEAVE OF ABSENCE

Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays

Long and Short Term Disability Plans

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