Treasury Solutions Operations Associate

BankUnited; Florida; On-site; USD 60,000 - 75,000; Full time

Job summary

BankUnited is seeking a Treasury Solutions Operations professional to onboard new Treasury Solutions clients and maintain existing relationships. You will work with the management team to ensure daily/weekly service levels are met and communicate errors to the Branch Network, Management and clients when necessary.

The role requires experience in Treasury Management/Solutions operations, strong computer skills and a proven customer service track record.

Qualifications

• Experience in Treasury Management/Solutions operations and online banking support.
• Advanced computer skills and a proven track record of customer service.
• HS Diploma required; higher degrees preferred.

Responsibilities

• Maintains department workflows and adheres to procedures.
• Advises on deviations from SOP and implements corrective actions.
• Reviews operating procedures to streamline processes and reduce costs.
• Resolves questions from internal customers and partners; handles escalations.
• Prepares management reports and participates in special projects.
• Performs quality or risk assessments of Treasury Solutions clients.
• Handles branch queries and supports TSOs and Analysts as needed.
• Completes Treasury Solutions account setups and maintenance activities.
• Identifies and reports suspicious activity and ensures compliance.

Skills

Customer service

Online banking support

Advanced computer skills

Education

HS Diploma

Associate's Degree

Bachelor's Degree

Job description

JOB SUMMARY:

This position focuses on the onboarding of new Treasury Solutions clients and the maintenance of existing clients with regards to the full range of Treasury Solutions services. This position works with the management team to make sure that all department service levels are met on a daily / weekly basis. The Treasury Solutions Operations Associate also reviews daily reports and helps to communicate errors to the Branch Network, Management and clients, if necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintains department work-flow.
• Advises Operations Manager of deviations from standard operating procedure and implements corrective action.
• Reviews the business unit's operating procedures, making modifications to streamline processes and minimize expenses. Advises Manager of discrepancies found with the Bank's policies, procedures or forms as they relate to the business unit. Develops and documents department procedures as needed.
• Resolves complaints and answers questions from internal customers / business partners regarding services and procedures. Handles escalated problems, as needed.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions and approaches to problems.
• Actively looks for ways to assist staff and internal customers / business partners.
• Prepares reports for management.
• Performs special projects, as assigned by Operations Manager.
• Performs quality or risk assessments of existing Treasury Solutions clients.
• Handles branch queries, special requests or assist in problem resolution.
• Supports TSOs and Analysts as necessary.
• Completes various Treasury Solutions account set ups.
• Completes various Treasury Solutions account maintenance activities.
• Reviews daily reports, communicating errors as necessary.
• Takes corrective action on errors identified on new account reports or during Quality Control Reviews.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

QUALIFICATIONS:

Education:

• HS Diploma required
• Associate's Degree preferred
• Bachelor's Degree preferred

Experience:

• Experience in Treasury Management/Solutions operations and online banking support, advanced computer skills and a proven track record of providing excellent customer service required.

Licenses and Certifications:

• Knowledge, Skills, and Abilities

Additional Information:

• Candidates residing in locations within BankUnited's footprint may be given preference.