Treasury Sales Support Associate Manager

JPMorganChase; Chicago (IL); On-site; USD 120,000 - 160,000; Full time

Job summary

JPMorganChase in Chicago seeks a Treasury Sales Support Associate Manager to lead onboarding initiatives and improve client experience within the Commercial Bank Payment Sales team. You will partner with Sales, Implementations, and Treasury segments to deploy new strategies, drive faster SLAs, and enhance controls while guiding the organization through change in a fast-paced environment.

Leverage deep Treasury Sales knowledge and strong communication to influence stakeholders and ensure

Qualifications

• College degree required; 10+ years in Treasury Management sales, service or onboarding preferred.
• Strong relationships across organization with Sales and Implementation partners.
• Ability to work in a fast-paced environment under deadlines with urgency.
• Proven change agent with ability to drive process improvements and SLA acceleration.
• Excellent communication to influence stakeholders at all levels.
• Proficient in MS Office, especially Excel and PowerPoint.
• Prior management experience and Bachelor’s degree; advanced degree noted.

Responsibilities

• Coach the team to submit high-quality onboarding requests quickly.
• Build partnerships with Sales and Implementation to accelerate onboarding, billing & pricing.
• Act as a change agent, championing new ways of working and driving cultural change.
• Drive faster SLAs by streamlining workflows and removing bottlenecks.
• Enhance control by ensuring sales procedures are followed and identify gaps.
• Maintain internal partner relationships to improve submission processes for products or pricing.
• Analyze reporting and prepare materials for senior management and stakeholders.
• Collaborate with SMEs and partners to prioritize system enhancements to policies and procedures.
• Establish KPIs and reporting to measure team goals and implement continuous improvement culture.
• Manage team workload via queue management and capacity assessment.

Skills

Relationship building

Communication

Change management

Analytical thinking

Problem solving

MS Office / Excel / PowerPoint

Education

Bachelor's degree

Advanced degree

Tools

MS Office

Excel

PowerPoint

Job description

Interested in enhancing the client experience and managing a team? You have found the right team.

Job Description

As a Treasury Sales Support Associate Manager within the Commercial Bank Payment Sales team, you will play a pivotal role in developing and implementing a new business model. Your responsibilities will include supporting onboarding requests through the Center of Excellence, thereby enhancing control and accuracy of the process, and ultimately improving the client experience. As a meticulous leader and change agent, you will be expected to effectively communicate and execute the new strategy in a fast-paced environment, working with a strong sense of urgency to drive faster service level agreements (SLAs) and better outcomes for clients. Your role will require a working knowledge of Treasury Sales, the onboarding process, Billing and Pricing setups within the Commercial Bank, along with a proven track record of successful strategy deployment. This position offers high visibility into the CB Payment Sales and necessitates a strong partnership with Sales and Implementation partners, as well as effective collaboration with Treasury Sales Segment leaders to foster a strong partnership between the Center of Excellence and the segment Associates.

Job responsibilities

• Create an enhanced client experience by coaching the team to quickly and efficiently submit high quality requests
• Build and sustain strong partnerships with Sales and Implementation partners, serving as a trusted, collaborative point of contact to accelerate onboarding, billing & pricing, and resolve issues quickly
• Act as a change agent — championing new ways of working, influencing adoption across teams, and leading the organization through process and cultural change
• Drive faster SLAs by streamlining workflows, removing bottlenecks, and instilling a sense of urgency across the team
• Enhance the control environment by ensuring sales procedures are followed and identify any updates that are needed and help with the identification of gaps in sales procedures and become an expert on the process
• Build and maintain internal partner relationships (e.g. sales, implementations, product, documentation, and technology) to help improve the process of submitting implementation requests for products or billing & pricing
• Analyze reporting and prepare presentation materials to be shared with senior management, functional groups and other relevant stakeholders
• Partner with subject matter experts and business partners to prioritize, drive and execute system enhancements or changes to policies and procedures
• Collaborate with management on establishing and refining KPIs and reporting that help measure team goals and success criteria and responsible for creating and implementing a culture and process of continuous improvement
• Manage team's workload via active queue management by proactively identify and use any excess capacity the team may have, and conversely know when the team may need additional assistance

Required Qualifications, Capabilities, And Skills

• College degree
• 10+ years' experience in Treasury Management sales, service or onboarding
• Demonstrated ability to foster relationships across the organization, including strong partnership with Sales and Implementation partners
• Ability to work efficiently in a fast paced environment, work under pressure and deadline, with a demonstrated sense of urgency
• Proven ability to act as a change agent and drive process improvements that accelerate SLAs
• Strong communication skills, with the ability to influence, align stakeholders, and communicate clearly across all levels
• Experience with MS Office suite, heavy Excel and PowerPoint knowledge
• Prior management experience
• Bachelor's degree; advanced degree
• Superior analytical and quantitative and effective problem solving skills

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors. Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.