Treasury & Payments Implementation Lead (Client Training)

First Citizens Bank; Salt Lake City (UT); Hybrid; USD 87,000 - 117,000; Full time

Job summary

First Citizens Bank is seeking an Advisor on the Payment Solutions Implementation team to coordinate client implementations and training for treasury and payment solutions. This client-facing trainer role works hybrid, collaborating with internal stakeholders and external partners to ensure seamless deployments and adoption.

You will manage implementation plans, support cross-functional teams, and uphold compliance while delivering high-quality service across the bank and to clients.

Qualifications

• Bachelor's Degree and 1 year experience
• High School Diploma or GED/Equivalent and 5 years' experience

Responsibilities

• Implementation Strategy and Execution - Develop and execute implementation plans for treasury and payment solutions. Coordinate with internal teams to ensure seamless integration of services.
• Client Relationship Management - Serve as the primary point of contact for clients during the implementation process and provide ongoing support.
• Process Optimization and Documentation - Identify areas for improvement and maintain delivery guides and best practice documentation.
• Cross-functional Collaboration - Work with sales, product, and technical teams to align on objectives and support marketing materials.

Skills

Client training

Digital banking

Quality auditing

Treasury knowledge

Attention to detail

Treasury operations

Regulatory knowledge

Implementation methods

Education

Bachelor's Degree

High School Diploma or GED

Job description

First Citizens Bank is seeking an Advisor on the Payment Solutions Implementation team to coordinate client implementations and training for treasury and payment solutions. This client-facing trainer role works hybrid, collaborating with internal stakeholders and external partners to ensure seamless deployments and adoption.

You will manage implementation plans, support cross-functional teams, and uphold compliance while delivering high-quality service across the bank and to clients.