Treasury Operations Administrator (55025)

Piedmont Federal; North Carolina; On-site; USD 50,000 - 75,000; Full time

Job summary

Piedmont Federal is seeking a motivated individual for a Full Time role focused on assisting with daily operations in treasury services. The position requires experience in business banking, and involves tasks such as account setups and client support, ensuring exceptional service to both business and consumer clients.

Qualifications

• Must have a high level of knowledge in online banking products.
• Three to five years experience in business banking or treasury.
• Thorough communication skills by phone and email required.

Responsibilities

• Assist with online enrollments, account setups, and wire processing.
• Provide support for Remote Deposit setup and troubleshoot issues.
• Complete all required monthly and quarterly reports.

Skills

Communication

Problem solving

Customer service

Time management

Attention to detail

Education

High school diploma or equivalent work experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Office

Job description

Job Details

Job Location: Home Office - WINSTON SALEM, NC

Position Type: Full Time

Salary Range: Undisclosed

Description

POSITION SUMMARY

The primary purpose of this position is to assist and/or complete daily operations of treasury services for businesses including online enrollments, account setups, Remote Deposit setup, wire processing, troubleshooting, and various other related duties.

PRIMARY ACCOUNTABILITIES

High Essential

Provide exceptional client service both internally and externally to business and consumer clients.

Follow procedures and validation steps for business and consumer client’s online banking enrollments.

Review business account setup confirming all documentation has been provided.

Track, communicate and clear Business New Account exceptions.

Be the lead assist for business clients in remote deposit set up and process.

Assist staff and clients with any internet, mobile banking, ACH, wire, and any other related issues.

Setup, provide support and review Positive Pay client requests.

Set-up client Sweeps

Assist business bankers in the field to provide services to the Bank's clients, as needed.

Assist in implementing business FinTech applications.

Assist with any future Treasury related technology updates or add ons to support FinTech relationships.

Review Remote Deposit Capture (RDC) and business mobile transactions

Regularly attend work at the Bank’s place of business during regular business hours.

Low Essential

Complete all required monthly and quarterly reports.

Complete monthly review for Weiland Account Analysis clients

Assist in consumer calls and research, as time permits.

Keep procedures up to date

Non Essential

Maintain a professional atmosphere with internal and external clients.

Attend and engage in team meetings.

Other

Other duties, as assigned

Cross train and back-up others, as assigned

EDUCATION

High school diploma or equivalent work experience

RELATED EXPERIENCE

Three to five years experience in business banking, treasury or banking experience

Qualifications

QUALIFICATIONS : GENERAL KNOWLEDGE, SKILLS, AND ABILITIES

Must have a high level of knowledge of the following subjects; might be regarded as an authority in the area by peers:

Understanding the business needs in the financial industry

Thorough communication skills by phone and email

Must be able to train, coach, and answer questions from those at lower mastery levels around:

Knowledge of online banking product

Must be able to identify issues with application of the following subjects, develop solutions, and implement improvements:

Be innovative

Proactive and a problem solver

Must be able to apply the following principles and processes to day-to-day functions:

Time management

Multi-Tasking

Accuracy and attention to details

Communicate verbally, written, face to face, telephone, and emails

Customer service focused

Proficient in Microsoft Excel, word and office

Prioritizing, meeting deadlines

Work independently or with a team effectively

VIII: QUALIFICATIONS : TECHNICAL KNOWLEDGE, SKILLS, AND ABILITIES

Must have a high level of knowledge of the following subjects; might be regarded as an authority in the area by peers:

Account titling and documentation knowledge

Business Online banking

IX. CONTACTS

Business Bankers

Business Clients

Consumer clients

X. WORKING CONDITIONS/PHYSICAL REQUIREMENTS

This job is conducted in an office work environment, and is generally sedentary but may require walking at times. Most of this position's duties require use of a computer. Some travel via car or air, and evening/weekend work may be required. Incumbent must meet the following physical requirements with or without reasonable accommodation: a. Use hands to manipulate, handle, feel, and control items or equipment; b. Walk, bend, kneel, and reach; c. Lift up to 25 pounds, using all safely precautions; d. Stand and/or sit for long periods of time; e. Talk, hear, and communicate with clients and coworkers in English; f. See and be able to read, write, and interpret documents written in English.

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performance by employees within this classification. It is not designed to contain or be interpreted as comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Piedmont Federal Savings Bank is an Equal Opportunity Employer Veterans/Disabled.