Treasury Management Support Specialist

Busey Bank; Town of Tomahawk (WI); Hybrid; USD 29,000 - 33,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Employee stock purchase plan

Paid time off

Medical

Dental

Vision

Company-paid life insurance

Long-term disability

Supplemental voluntary life insurance

Short-term and long-term disability

Wellness incentives

Employee assistance program

Pre-tax health savings accounts

Flexible spending accounts

Job summary

Busey Bank is seeking a Treasury Management Support Specialist to assist Treasury Management Executives, Commercial Relationship Managers, Commercial Loan Coordinators, Retail and customers with treasury management services. You will handle inquiries via phone or email, offer training on cash management tools, and ensure smooth operation of treasury products.

The role requires strong communication, knowledge of banking policies, and ability to multi-task in a fast-paced environment.

Qualifications

• Knowledge of line of business policies, procedures and products.
• Strong oral and written communication skills.
• Experience with banking or financial services is preferred.

Responsibilities

• Respond to general and technical inquiries about treasury management services.
• Provide training on ACH processing, online wires, online banking, bill pay, and more.
• Maintain treasury management product systems and customer documents.
• Stay informed on treasury regulations and fraud response procedures.
• Support commercial deposits, cash management and related services.
• Escalate urgent issues to management when needed.

Skills

Communication skills

Banking policies

Operational workflows

Secure file transmissions

Education

High school diploma or equivalent

College degree preferred

2 years of customer service experience preferred

Tools

Microsoft Office

Excel

Adobe Acrobat

Job description

Position Summary

The Treasury Management Support Specialist will work with Treasury Management Executives, Commercial Relationship Managers, Commercial Loan Coordinators, Retail and customers to provide support for commercial deposit and treasury management services.

Duties & Responsibilities

• Provide direct support to customers and associates responding to general and technical inquiries related to treasury management services/systems and commercial deposit account inquiries via phone or email
• Provide training, for all cash management services, including but not limited to, ACH processing, online wires, commercial online banking, bill pay, sweep accounts, positive pay, , Integrated Payables and Remote Deposit Capture
• Complete system maintenance for existing treasury management products and services
• Prepare customer documents to establish or maintain treasury management services and commercial deposit accounts
• Maintain knowledge of regulations surrounding treasury services
• Assist commercial customer who have experienced fraud on their account
• Provide specialized line of business support
• Identify and resolve issues within assigned responsibility, elevating urgent matters to management
• Other special projects as directed

Education & Experience

• Knowledge of: Strong oral and written communication skills Advanced knowledge of the line of business policies, procedures and products Operational workflows and secure file transmissions
• Ability to: Multi-task and work independently Solve problems independently while applying logic and discretion Adapt to change and respond to all requests in a professional manner Desire to suggest new approaches to existing procedures within established options to gain efficiencies in department tasks Analyze and solve problems for which there are not always precedents Maintain visual attention and mental concentration for extended periods of time Possess the ability to understand and process multiple types of inquiries in a professional, fast-paced, and high traffic environment
• Education and Training: High school diploma or equivalent required; college degree preferred 2 years of customer service experience preferred Previous banking or finance and customer service experience preferred Previous experience in roles identifying customer needs to expand relationships Requires knowledge of Microsoft Office, Excel and Adobe Acrobat

Compensation and Benefits

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance. (Base Pay Range: $21-24/hr)

Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us.

• 401(k) match
• profit sharing
• employee stock purchase plan
• paid time off
• medical
• dental
• vision
• company-paid life insurance
• long-term disability
• supplemental voluntary life insurance
• short-term and long-term disability
• wellness incentives
• an employee assistance program
• pre-tax health savings accounts
• flexible spending accounts

Visit Busey Total Rewards for more information.

Equal Opportunity

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering extraordinary excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.

Unsolicited Resumes

Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies ("Agency"), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings ("Agreement"). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.

Location & Update

Busey offers diverse employment opportunities - both remote and onsite in Arizona, Colorado, Florida, Illinois, Indiana, Kansas, Missouri, New Mexico, Oklahoma and Texas. We strive to place talent applicants in positions that fit both their skillset and career goals. As part of Team Busey, we promise to provide challenges that both drive your career progression and allow opportunities for growth! Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering extraordinary excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment. Every day, our associates live Busey’s core values, doing better business, building stronger relationships and creating thriving communities—while delivering meaningful value to shareholders.