Treasury Management Support Specialist

Paycom - ATS; Hilton Head Island (SC); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

401(k) & Company Match

Dental Insurance

Medical Insurance

Vision Insurance

Life Insurance

AD&D insurance

Flexible Spending Account

Health Savings Account

Paid Time Off

Paid Federal Holidays

Paid Family Medical Leave

Employee Assistance Program

Job summary

Coastal States Bank is seeking a Treasury Management Support Specialist to provide operational, onboarding, and servicing support for Treasury Management and Commercial Deposit products in the Lowcountry Region. The role emphasizes client service, accurate setup, and compliance rather than direct sales.

Travel across the Lowcountry is required; strong collaboration with Commercial/Private bankers and branches ensures seamless service delivery.

Qualifications

• High school diploma or equivalent required; two to five years in Treasury Management Support or Commercial Banking Support preferred.
• Proficient with Excel, Word, PowerPoint and related bank software.

Responsibilities

• Assist with implementation, onboarding, and servicing of Treasury Management products and services.
• Coordinate client onboarding, documentation collection, system setup, and training for Online Business Banking.
• Provide high-quality service to internal partners and clients; resolve issues and maintain records for compliance.
• Support deployment and maintenance of Treasury Management solutions across the Lowcountry region.
• Assist bankers with proposals, pricing requests, and product documentation as needed.
• Maintain knowledge of Treasury Management products, digital banking services, and internal processes.

Skills

Excel

Word

PowerPoint

Attention to detail

Customer service

Communication

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree in Marketing/Business/Accounting

Tools

Fiserv

Bank systems (TM)

Job description

Coastal States Bank was founded on the relationships we build with each other and the communities we serve. At Coastal States Bank, we seek dedicated individuals who will strive to be a part of our growth and achieving our values.This position requires full-time hours Monday through Friday in a professional branch setting. This position in not remote. Pay is commensurate to experience in banking experience. Only qualified candidates will be contacted.Benefits Include:401(k) & Company MatchAD&D insuranceBankers School Career PlanningDental InsuranceDisability InsuranceEmployee Assistance ProgramFlexible Spending AccountMedical InsuranceHealth Savings AccountLife InsurancePaid Family Medical LeavePaid Federal HolidaysPaid Time OffReferral programVision InsuranceAbout the Role:The Treasury Management Support Specialist serves as a key support resource for Treasury Management, Commercial Banking, Private Banking, and Branch teams throughout CSB's Lowcountry Region. This role is primarily responsible for providing operational, implementation, onboarding, and servicing support for Treasury Management and Commercial Deposit products. The Specialist works closely with internal partners and clients to ensure a seamless customer experience, timely product implementation, accurate setup and maintenance of services, and ongoing support for Treasury Management solutions. While supporting regional deposit growth initiatives, this position's primary focus is client service, operational excellence, and relationship support rather than direct sales production. Travel throughout the Lowcountry Region is required.Essential Functions: *Partner with Commercial Bankers, Private Bankers, Treasury Management Bankers, and branch personnel throughout the Lowcountry Region to provide implementation, onboarding, servicing, and operational support for Treasury Management products and services.Support the successful deployment and ongoing maintenance of Treasury Management solutions for existing and prospective clients, ensuring a seamless client experience throughout the implementation process.Assist Treasury Management Bankers with proposal preparation, pricing requests, product documentation, client follow-up, and other administrative and support activities related to treasury services.Provide exceptional service to internal partners and external clients by responding to service requests, inquiries, maintenance needs, and technical issues related to Treasury Management products and services.Process, validate, and maintain Treasury Management product setups, maintenance requests, documentation, system access, and related records to ensure accuracy and compliance.Coordinate client onboarding activities, including documentation collection, service implementation, system setup, and training for Online Business Banking and other Treasury Management services.Serve as a service contact for clients by performing account research, account maintenance, troubleshooting, and issue resolution.Maintain a strong working knowledge of Treasury Management products, digital banking services, and operational processes to effectively support client needs and internal business partners.Develop and maintain a working knowledge of the Bank's products, services, policies, procedures, and systems.Build strong collaborative relationships with internal teams to ensure timely resolution of client requests and delivery of high-quality service.Demonstrate effective verbal and written communication skills when interacting with clients, vendors, and internal partners.Maintain high standards of professionalism, customer service, teamwork, attendance, and accountability.Protect customer confidentiality and maintain customer confidence by conducting business in a professional and secure manner.Maintain customer satisfaction and confidence by representing the bank in a positive manner, maintaining confidentiality, answering various questions and conducting business in a professional manner.Complete all mandatory training sessions as required by management. Comply with bank procedures and follow regulatory, operational and security guidelines.Contribute to the bank team effort by working on special projects and reports, performing other job-related duties, at the discretion of the Regional President.Critical Success Factors:Self-Motivated and team orientedResponsiveProvides Exceptional Customer ServiceHigh Attention to DetailStrong Organizational and Time Management SkillsStrong EthicsAdvanced Technical SkillsAbility to work independentlyStrong verbal, written and interpersonal communication skillsPreferred Education/Experience/Software:High school graduate or equivalent is required. Associate’s or Bachelor’s Degree in Marketing, Business, or Accounting preferred or equivalent combination of education and experience. 2-5 years’ experience in Treasury Management Support or Commercial Banking Support are required. Advanced computer skills required, including Excel, Word, PowerPoint. Ability to learn new and business software. Proficient with Fiserv, TM and other bank systems is required.Training:Responsible for the timely completion of all required compliance training such has BSA, Information Security, and other job specific training as assigned.BSA Compliance:Complies as required with relevant Bank policies and procedures related to BSA, including accurate and timely capture of CIP, Customer Due Diligence, and Beneficial Ownership data, as well as informing management and the compliance team of suspicious activity and increased risk related to specific clients.Additional Requirements:The responsibility to acquire and maintain the required knowledge of State and Federal Banking regulations and policies.Work Environment/Physical Demands:Professional office environment. While performing the duties of this position, the team member is regularly required to operate standard office equipment. The team member is frequently required to communicate and perceive. The position is primarily stationary and not substantially exposed to adverse environmental conditions and requires sedentary work such as exerting up to 10 pounds of force 5% of the time and a negligible amount of force approximately 95% of the time.