Treasury Management Specialist

FirstBank; Murfreesboro (TN); On-site; USD 75,000 - 105,000; Full time

Job summary

FirstBank is seeking a Treasury Management Specialist to ensure customer satisfaction from decision to implementation. You’ll help create pricing proposals, implement TM products, and provide ongoing support while coordinating with sales, relationship managers, and vendors to maintain strong client relationships.

The role emphasizes cross-selling TM products, timely issue resolution, and effective communication with stakeholders across the bank.

Qualifications

• 3+ years banking experience required
• Treasury Management experience preferred but not required
• Customer Service/Problem Resolution Experience required
• Self motivated with time management skills

Responsibilities

• Create pricing proposals with the sales team based on competition bank statements or analysis statements
• Implement all Treasury Management products and services from sales decision to fully operational
• Provide timely customer support to all Treasury Management products and services before and after implementation
• Support the sales team by cross selling Treasury Management products to existing customers
• Take ownership in the customer and coordinate support issues and resolution with vendors
• Conduct on site meetings as needed to handle training, services issues and conduct client reviews
• Support Treasury Management Sales team with RFP completion and delivery within requested RFP time frame
• Maintain open communication with Treasury Management Sales, Relationship Manager and the customer

Skills

Customer service

Time management

Problem resolution

Job description

Description

Position at FirstBank

This position works to ensure customer satisfaction with Treasury Management products from the Sales Decision to Implementation. This will require making relevant decisions within bank policy to assist in making the transition to FirstBank’s Treasury Management products smooth and maintaining the relationship. Also, responsible for working as a team to create pricing proposals, RFP completion and implementation of new products and services.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Create pricing proposals with the sales team based on competition bank statements or analysis statements
• Implement all Treasury Management products and services from sales decision to fully operational, while making relevant decisions as needed for customer service.
• Provide timely customer support to all Treasury Management products and services before and after implementation.
• Support the sales team by cross selling Treasury Management products to existing customers
• Take ownership in the customer and coordinate support issues and resolution with vendors
• Conduct on sight meetings as needed to handle training, services issues and conduct client reviews
• Support Treasury Management Sales team with RFP completion and delivery within requested RFP time frame.
• Maintain open communication with Treasury Management Sales, Relationship Manager and the customer

Education And/or Experience

• Previous Treasury Management experience preferred but not required
• 3+ years previous banking experience required
• Self motivated with time management skills
• Customer Service/Problem Resolution Experience required

FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor.

FirstBank in an Equal Opportunity Employer, including disability.