Treasury Management Service Specialist I

Huntington National Bank; Indianapolis (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

Huntington National Bank is seeking a Treasury Management Service Specialist I to support onboarding, maintenance, and day-to-day service for Business Banking and Commercial clients.

This role emphasizes executing standard implementations, supporting client adoption, and resolving routine issues while collaborating with Relationship Managers, Treasury Sales, Operations, and Product teams to deliver accurate service and a positive client experience.

Qualifications

• Experience in banking operations or treasury management onboarding.
• Ability to review treasury management agreements and onboarding forms.
• Strong communication and cross-functional collaboration.
• Knowledge of KYC/AML requirements is a plus.

Responsibilities

• Execute standard treasury onboarding, implementation, and product maintenance for Business Banking and Commercial clients.
• Coordinate onboarding activities including ACH, Positive Pay, and NACHA formats.
• Schedule and deliver client training on treasury platforms and workflows.
• Provide first-level support for core treasury management solutions.
• Triage complex requests to TM Service Specialist II or partners.
• Ensure compliance with policy, procedures, and regulatory requirements.

Job description

Summary

The Treasury Management Service Specialist I provides onboarding, maintenance, and day‑to‑day service support for Business Banking and Commercial clients. This role supports clients with core to moderately complex treasury needs, is designed as the foundational entry point into the Treasury Management Service Specialist career path, and focuses on executing standard implementations, supporting client adoption, and resolving routing service issues while building the skills required to progress into more complex treasury work. The TM Service Specialist partners with Relationship Managers, Treasury Sales, Operations, and Product teams to deliver accurate implementations, timely service, and a positive client experience.

Description

Summary: The Treasury Management Service Specialist I provides onboarding, maintenance, and day‑to‑day service support for Business Banking and Commercial clients. This role supports clients with core to moderately complex treasury needs, is designed as the foundational entry point into the Treasury Management Service Specialist career path, and focuses on executing standard implementations, supporting client adoption, and resolving routing service issues while building the skills required to progress into more complex treasury work. The TM Service Specialist partners with Relationship Managers, Treasury Sales, Operations, and Product teams to deliver accurate implementations, timely service, and a positive client experience.

Duties And Responsibilities

• Client Onboarding & Implementation
  • Execute standard treasury onboarding, implementation, and product maintenance for Business Banking and Commercial clients, including planning, quality review, testing, and go-live readiness.
  • Review and validate treasury management agreements and internal onboarding forms to ensure accuracy, completeness, and compliance with policy & procedure and regulatory requirements.
  • Coordinate implementation activities, including but not limited to ACH files (CSV and NACHA formats), Positive Pay, BAI reporting, standing transfer orders, and Transmissions
  • Schedule, coordinate, and deliver client training on treasury platforms, payment workflows, and foundational fraud‑prevention tools.
  • May support checking and savings account opening activities, including identity verification, documentation review, and account setup in compliance with KYC/AML requirements. Ensure accurate data management, effective communication with clients and internal partners, and efficient onboarding that balances risk controls with a positive client experience.
• Product & Service Support
  • Serve as first‑level support for core treasury management solutions.
  • Research and resolve routine onboarding, maintenance, or servicing issues within established procedures and SLAs.
  • Troubleshoot payment exceptions, file errors, entitlement issues, and Positive Pay decisioning.
  • Support the full product lifecycle from implementation through service activation, and stabilization.
  • Provide clear, timely, and effective verbal and written communication, ensuring productive engagement with clients, cross‑functional partners, and key stakeholders.
  • Proactively resolve customer issues while building and maintaining positive client relationships.
  • Identify and escrow complex requests, complex issues, or higher‑risk items to TM Service Specialist II or service partners as appropriate.
• Risk Management & Compliance
  • Ensure adherence to all bank policies, procedures, and applicable banking laws and regulations related to treasury management services.
  • Enforce strong controls around entitlements, segregation of duties, dual approvals, fraud‑prevention tools, and documentation standards.
  • Identify, assess, and escape operational or client risk issues in accordance with policy.
  • Ensure implementations and service activities are audit‑ready and properly documented.