Treasury Management Onboarding Specialist

First Financial Bank; Cincinnati (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

First Financial Bank is seeking an Onboarding Specialist to join the Treasury Management Onboarding Team in Cincinnati. You will onboard and support TM services, coordinate documentation, and ensure successful implementations for commercial clients.

In this role, you will train clients, resolve complex issues, and maintain knowledge of TM products, policies, and procedures while delivering high-quality service.

Qualifications

• Bachelor’s Degree or equivalent work experience with 5+ years of commercial banking or TM support.
• Strong service orientation with excellent written and verbal communication.
• Solid analytical skills and proficiency with MS Office tools.

Responsibilities

• Onboard and support all TM services, including documentation, implementation, maintenance, updates, compliance, and risk reviews.
• Serve as the first point of contact to high-value commercial clients for issue resolution.
• Complete QA on all TM implementations and provide training to clients on TM products and services.

Skills

Service-oriented

Analytical

Verbal and written communication

MS Excel

MS Word

PowerPoint

Education

Bachelor's Degree or equivalent with 5+ years of banking/TM support experience

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written!

As a member of the Treasury Management (“TM”) Onboarding Team, this individual will collaborate with Treasury Management Advisors, Relationship Managers and our clients to provide a direct support function to onboard and train clients with treasury management services. The TM Onboarding Specialist will act as the “first point of contact” for all onboarding and implementation support.

Essential Functions/Responsibilities

• Onboard and support all TM services, including documentation, implementation, maintenance, updates, compliance, and risk reviews.
• Act as the first point of contact to high – value commercial clients for problem resolution.
• Complete quality assurance on all implementations.
• Adhere to all Enterprise Risk Management policies and procedures.
• Remain current on products, services, policies and procedures for TM.
• Provide training to all commercial clients who utilize TM products and services.
• Cross-train on all TM Onboarding functionality; providing backup to other areas of the organization as needed.
• Provide project-based support for commercial clients during product updates as needed.

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job

• Bachelor’s Degree or similar work experience with 5 or more years of commercial banking support or TM support experience.
• Demonstrated service-oriented skill set
• Strong analytical skills
• Excellent verbal and written communication skills.
• Strong working knowledge of Microsoft Excel, Word, and PowerPoint.

Preferred Knowledge and Skills

• Experience with client presentations
• Experience with training others on digitally based TM solutions

Level of Complexity and Scope

• Detail oriented and organizational skills to establish and manage multiple client priorities.
• Ability to establish and manage expectations for clients and internal partners.

Degree of Independence and Decision-Making

Must be self-motivated and ability to work independently.

Required Supervisory Responsibilities

No supervisory responsibilities.

Physical Requirements

• Prolonged periods of deskwork.
• Frequent use of computer, keyboard, phone and office equipment.
• Occasionally lifting and carrying light objects, typically up to 10-15 pounds.
• Occasionally reaching for items on shelves or in drawers.
• Clear and effective communication in person and over the phone.
• Ability to move within an office environment.

Compliance Statement

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

Development and Training Benefits

We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide.

Incentive Eligibility

All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions. It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.

We are an E-Verify Employer.

At first financial bank, our mission is clear: to be the best bank to do business with, the best place to work, and the best financial partner for our shareholders and the communities we serve.

We believe that how we work is just as important as what we achieve.

That’s why we’re guided by core values that shape everything we do: Doing the right thing Teamwork Mutual respect Wellbeing Excellence

Our success starts with our people. We know that when our associates are talented, engaged, and supported, they create outstanding results.

If you're looking to be part of a team that values integrity, inclusion, and collaboration—and where your growth matters—you’ll find your future here.