Treasury Management Implementation/Support Specialist

Foresight Financial Group, Inc.; Loves Park (IL); On-site; USD 60,000 - 85,000; Full time

Job summary

Foresight Financial Group, Inc. is seeking a Treasury Management Implementation and Support Specialist to manage onboarding, training, and ongoing servicing of treasury management clients.

You will collaborate with the Treasury Management Officer to ensure proper implementation of contracted services and with Client Service Coordinators for timely support. Responsibilities include processing cash management requests via ticketing system, phone, or email; providing training on ACH, wires, online

Qualifications

• HS Diploma or equivalent is required.
• Minimum 3 years in banking including 1 year in payment processing.
• Knowledge of Regulation E and NACHA guidelines.
• Self-starting and promoter of electronic banking products.

Responsibilities

• Process daily treasury management requests via ticketing system, phone, or email.
• Provide direct support for treasury management inquiries via phone or email.
• Deliver customer training (in person and remote) for ACH, wires, online banking, bill pay, sweep accounts, and positive pay.
• Complete system setup and maintenance for treasury products and services.
• Maintain compliance with Regulation E and NACHA rules.

Skills

Customer service

Regulation E knowledge

NACHA rules knowledge

Electronic banking products

Jack Henry core platform

Education

HS Diploma or equivalent

Tools

Jack Henry core platform

Microsoft Word

Microsoft Excel

Job description

Organization Overview:

Foresight Bank is the largest, locally owned community bank in Northern Illinois, with fifteen offices in the counties of Winnebago, Stephenson and Kankakee. Foresight Bank is owned by Foresight Financial Group, Inc., an Illinois corporation founded in 1986, a financial holding company established under the Federal Reserve.

Position Summary:

The Treasury Management Implementation and Support Specialist is responsible for providing accurate and timely processing of assigned tasks and ensuring that exceptional support is provided for onboarding, training, and servicing of Treasury Management clients. They work jointly with the FFG Treasury Management Officer to ensure proper implementation of all contracted treasury services and with the Client Service Coordinators to ensure timely ongoing support.

Primary Responsibilities:

• Perform daily treasury management operations as requests for cash management services are received via the ticketing system, phone, or email.
• Provide direct support to customers by responding to general and technical inquiries related to treasury management services/systems via phone or email.
• Provide customer training both in person and remotely for all treasury management services including but not limited to ACH processing, online wires, commercial online banking, bill pay, sweep accounts, positive pay, and remote deposit capture.
• Complete system setup and maintenance items for existing and new treasury management products and services.
• Enter pricing into subsidiary's account analysis system per the bank's policy or approved exception.
• Provide data and assist as needed with preparation of the annual electronic banking risk assessment for approval.
• Responsible for the annual treasury management review process including limit review for approval including ACH, wire, remote and mobile deposit; prepare, send, and track completion and return of required documents.
• Possess required knowledge of Regulation E and NACHA rules relating to unauthorized transactions.
• Provide backup to the Commercial Credit Card Services Specialist as needed.
• Assist with the development and implementation of necessary training and operational support programs as identified.
• Assist with projects as assigned.
• Assist with gathering and reviewing related audit documentation, copies and reports as requested.
• Identify and update all associated job aids when changes in process or policy occur and communicate these changes to the team.
• Maintain strict confidentiality of all customer records and personal information.
• Perform other such duties as assigned.
• Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Competencies:

Customer Service: Advanced ability to fulfill the needs of internal and external customers by anticipating their needs and delivering timely and accurate communication and follow through.

Organizational: Focus, plan, and prioritize work in a systematic way to complete tasks and projects.

Communicator: Effective written and oral communication skills.

Analytical Thinking: Strong analytical skills including the ability to address situations by using a logical, systematic, sequential approach.

Technical: Advanced working knowledge from user perspective of electronic banking applications. Understanding of NACHA Operating Rules. Fluency in Microsoft Word and Excel.

Position Performance Standards:

Successful exams and audits without significant findings.

Ensure exceptional support is provided for onboarding, training, and servicing of Treasury Management clients.

Provide customer training both in person and remotely for all treasury management services.

Performance Weightings:

40% Competencies

60% Position Performance Standards and Personal Goals

Qualifications:

HS Diploma or equivalent required. Minimum 3 years working in banking including 1 year experience with payment processing, Jack Henry core platform preferred. Knowledge of Regulation E and NACHA guidelines. Self-user and promoter of electronic banking products.

Physical Demands and Work Environment:

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, and fax machines. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity. While performing the duties of this Job, the Team Member is regularly required to sit or stand for extended periods of time.