Treasury Management Implementation & Support Manager

SymphonicHCM; Denver (CO); Hybrid; USD 90,000 - 120,000; Full time

Job summary

A financial services company is seeking a Treasury Management Implementation & Support Manager in Denver, CO. This role involves overseeing the onboarding of treasury management services, managing client relations, and leading a team focused on delivering exceptional service. The ideal candidate will have 5-10 years of banking experience with a strong focus on treasury management, along with excellent project management, analytical, and problem-solving skills. This position offers a hybrid working model after initial onsite training.

Qualifications

• 5-10 years of banking experience with treasury management or cash management services.
• Experience managing treasury implementations or onboarding commercial clients.
• Excellent client service and relationship management skills.

Responsibilities

• Oversee onboarding and implementation of treasury management services.
• Ensure high-quality ongoing support for treasury management clients.
• Manage, mentor, and develop treasury support and implementation specialists.

Skills

Banking experience with treasury management

Client service and relationship management

Project management

Analytical and problem-solving skills

Education

5-10 years of experience in banking

Certified Treasury Professional (CTP) preferred

Job description

Location: Onsite for the first 90 days in Denver, CO (in the Denver Tech Center), then transitions to 3 days onsite/2 days remote

No third parties: No C2C or sponsorship available

Ready to lead the team behind seamless treasury solutions? Our client is looking for a Treasury Management Implementation & Support Manager to oversee product onboarding and support commercial banking clients. This role combines leadership, operational excellence, and client-focused service delivery. If you have treasury/banking experience and a background managing implementations or onboarding commercial clients, let's chat!

YOUR Why

Join our client’s team and play a pivotal role in delivering seamless treasury solutions to their commercial and business banking clients. In this role, you’ll oversee implementation, client onboarding, and ongoing support of treasury management products and services, ensuring clients experience a smooth, efficient transition from setup through long-term service. We’re looking for a collaborative, service‑driven leader who excels at coordinating across teams and delivering exceptional client experiences. You’ll manage a team that works closely with bankers, operations, and technology partners to implement and integrate treasury solutions while maintaining strong operational efficiency, regulatory compliance, and risk management standards. Success in this role requires a strong customer focus, strong attention to detail, and a commitment to delivering high‑quality work that supports both client satisfaction and the bank’s operational excellence.

How YOU Will Spend YOUR Days

• Oversee the onboarding and implementation of treasury management services, including ACH, wire transfers, remote deposit capture, positive pay, lockbox services, and online banking platforms.
• Coordinate with internal teams to ensure accurate setup, testing, and activation of treasury services.
• Serve as an escalation point for complex implementations or service issues.
• Ensure high-quality ongoing support for treasury management clients.
• Manage, mentor, and develop treasury support and implementation specialists.
• Establish team performance metrics and monitor service delivery.
• Provide training and guidance on treasury products, processes, and compliance requirements.
• Develop and enhance operational procedures related to treasury implementations and support.
• Maintain current knowledge and follow all bank financial and security regulations and procedures.
• Interact with software vendors to handle system or customer support issues.

What YOU Bring

• 5-10 years of banking experience with treasury management or cash management services. Strong understanding of Treasury Management and banking products, including but not limited to online/mobile banking, RDC, ACH, Wires, and Positive Pay.
• Experience managing treasury implementations or onboarding commercial clients.
• Excellent client service and relationship management skills.
• Project management and organizational abilities.
• Strong analytical and problem‑solving skills.
• Knowledge of banking regulations and operational risk management.
• 2+ years of team leadership or management experience preferred.
• Certified Treasury Professional (CTP) preferred.