Treasury Management Business Support Specialist

First Citizens; Raleigh (NC); Remote; USD 32,000 - 46,000; Full time

Job summary

First Citizens Bank is seeking a remote Operations Specialist to support bank products and services. The role works with individuals to address issues, process requests, and ensure client satisfaction while operating 8am-5pm EST.

Remote eligibility is limited to Georgia, Florida, North Carolina and South Carolina. Key duties include account servicing, data entry, and handling inquiries; building relationships to streamline service.

Qualifications

• Requires High School Diploma or GED and 2 years of experience in Operations, Support, or Customer Service.

Responsibilities

• Accounts servicing and data entry across banking portfolios and packages.
• Handles inquiries and provides resolutions to customers and vendors.
• Maintains relationships to streamline service and supports promotion of bank products or services.
• Assists in troubleshooting and contributes to professional service delivery.

Skills

Customer Service

Communication

Education

High School Diploma or GED

Job description

Overview

This is a remote role that may only be hired in Georgia, Florida, North Carolina and South Carolina with the ability to work 8am-5pm EST.

This position supports Bank products or services within a business unit, in the execution of daily operating activities. Works directly with individuals to address issues and respond to inquiries. Facilitates workflow and ensures client satisfaction through the handling, processing, and servicing of requests.

Responsibilities & Qualifications

Duties & Responsibilities:

• Account Servicing - Manages accounts, portfolios, or packages specific to line of business, including creation and termination. Performs routine data entry, processing, and documentation. Ensures accuracy and compliance with all rules and regulations.
• Operations - Performs various operational tasks that occur during customer, vendor, and associate inquiries.
• Service & Support - Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience. Determines target needs and provides resolution.
• Business Proficiency - Provides knowledge in area of work. Assists in troubleshooting for both internal and external parties. May assist in promotion and distribution of Bank products or services.

Qualifications:

• Minimum Required Education and Experience: High School Diploma or GED and 2 years' experience in Operations, or Support, or Customer Service

Preferred Qualifications:

• Customer Service Experince
• Strong Communication Skills
• 1+ year of Banking
• Strong sense of professionalism

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.