Treasury Client Service Support Specialist

Stifel Financial Corp.; Northern (KY); Hybrid; USD 40,000 - 70,000; Full time

Job summary

Stifel Financial Corp. seeks a Treasury Client Service Support Specialist in Kentucky to respond to client inquiries and support treasury products. You will help with account setup, training, and issue resolution while serving as a liaison between clients and operations.

Strong communication and relationship-building skills are essential. The role involves assisting the Treasury Deposit Team, supporting the Relationship Banker group, and attending client meetings to ensure excellent service and

Qualifications

• High School Diploma or equivalent.
• No experience required; 1+ years in banking or treasury management preferred.
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook.

Responsibilities

• Provide information and support in response to client inquiries to aid in treasury products and services.
• Build and maintain relationships with Stifel clients and serve as first point of contact.
• Assist, train, and troubleshoot system-related issues; escalate to drive client loyalty.
• Attend client appointments and support the Relationship Banker team.
• Review new account setup for accuracy and compliance with policy.
• Liaise between clients and Bank Operations; monitor accounts and vendor performance.

Skills

Customer service

Relationship building

Problem solving

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Why Stifel

Stifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole.

Let's talk about how you can find your place here at Stifel, where success meets success.

What You'll Be Doing

The Treausry Client Service Support Specialist provides information and support in response to inquiries from clients and various business units to aide in the delivery of treasury products and services.

What We're Looking For

• Support the daily operational duties and functions of the Treasury Deposit Team.
• Build and maintain relationships with Stifel clients.
• Serve as a first point of contact for clients by providing assistance, training, and troubleshooting of system related issues.
• Support the Relationship Banker team by providing high level service to clients.
• Attend client appointments and sales calls.
• Serve as an escalation point for client problems and effectively mitigate and solve to drive client loyalty.
• Review all new account set up and documentation to ensure accuracy and adherence to compliance and Bank policy.
• Serve as liaison between Stifel Bank clients and Bank Operations.
• Main point of contact for bank account management, bank fee analysis, and vendor performance monitoring.
• Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Select and use training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Research and resolve issues that impact client treasury services.

What You'll Bring

• Understand and comply with all regulations, including the Community Reinvestment Act, Bank Secrecy Act, Fair Credit Reporting Act, etc.
• Understand and comply with Anti-Money Laundering and the Customer Identification Program.
• Knowledge of principles and processes for providing customer and personal services.

Education & Experience

• Minimum Required: High School Diploma or equivalent experience
• Minimum Required: No experience required. 1+ years' of experience in banking or treasury management preferred.

Licenses & Credentials

• Minimum Required: None

Systems & Technology

Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.

About Stifel

Stifel is more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients' money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.

While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more. Let's talk about how you can find your place here at Stifel, where success meets success.

At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.

Stifel's bank and trust companies are equal opportunity employers. All candidates will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, genetic information or any other protected characteristic under applicable law. If you would like more information regarding Equal Employment Opportunity rights and protections, please review the following information: Know Your Rights.

Stifel is an Equal Opportunity Employer.