TRC Service Technician

Holman; New York (NY); Remoto; USD 71.635.000 - 91.693.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

401(k) plan with Company Match

Paid Time Off (PTO)

Paid Holidays

Bereavement

Jury Duty

Tuition Reimbursement

Descrizione del lavoro

Holman, a family-owned global automotive services organization, is seeking a detail-oriented service coordinator to assist drivers with emergency roadside assistance and locate repair locations. The role emphasizes accurate documentation, cost verification, and maintaining preventative maintenance schedules.

Responsibilities include reviewing repairs for fleet vehicles, recording cost savings, and ensuring timely, high-quality service.

Competenze

• High School Diploma or Equivalent.
• Vocational or Technical education recommended.
• Basic knowledge of Microsoft Office.

Mansioni

• Assist drivers with emergency roadside assistance.
• Assist drivers in locating suitable repair locations.
• Document maintenance and repair events accurately.
• Verify repairs are necessary and fairly priced.
• Review and authorize repairs for fleet vehicles as needed.
• Document cost savings and maintain preventative maintenance schedules.
• Maintain monthly metrics at or above goals.
• Support team and contribute to positive morale.

Conoscenze

Typing 20-25 WPM

Microsoft Office

Formazione

High School Diploma or Equivalent

Vocational or Technical education

Strumenti

ASE Certified

Descrizione del lavoro

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

What will you be doing?

• Assist drivers with emergency roadside assistance.


• Assists drivers in locating suitable repair locations.


• Provides accurate documentation on all maintenance and repair events.


• Verifies that all repair and maintenance work is necessary and done at a fair price.


• Reviews and authorizes all repairs for fleet vehicles as necessary.


• Documents all instances where a cost savings is realized.


• Ensures appropriate preventative maintenance schedule is followed.


• Maintains all monthly metrics at or above the established goal.


• Offers assistance willingly and makes a positive contribution to morale.


• Shows sensitivity to and consideration for other’s feelings.


• Punctual, regular and consistent attendance.


• Responds positively to change, offers suggestions for improvements, remains calm and professional under pressure and accepts constructive criticism positively.


• Can be counted on to carry out assignments carefully and with appropriate follow-up. Overcomes obstacles to meet goals. Accepts personal accountability for his/her actions.


• Keeps manager and/or coworkers informed of work progress and other necessary information.


• Maintains a positive relationship with management and other workers, listens effectively.


• Must be able to complete transactions with accuracy while providing a high level of quality service.


• Perform all other duties and special projects as assigned.

What are we looking for?

• High School Diploma or Equivalent


• Vocational or Technical education recommended


• Basic Knowledge of Microsoft Office


• Typing – 20-25 WPM


• 10 to 15 years of experience in automotive or truck repair


• ASE Certified in 3-7 car, or 3-6 truck repair categories

Hourly rate between $25-$32/hr

#LI-CD1REMOTE

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

Benefits

• Health Insurance


• Vision Insurance


• Dental Insurance


• Life and Disability Insurance


• Flexible Spending and Health Savings Accounts


• Employee Assistance Program


• 401(k) plan with Company Match


• Paid Time Off (PTO)


• Paid Holidays, Bereavement, and Jury Duty


• Paid Pregnancy/Parental leave


• Paid Military Leave


• Tuition Reimbursement

Benefits:Regular Full-TimeWe offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Artificial Intelligence Statement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:

• Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).


• Misrepresent or embellish qualifications, skills, or experience.


• Create false or misleading representations of identity (e.g., deepfakes or altered images/videos).


• Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.

Equal Opportunity Employment and Accommodations

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are a person with a disability needing assistance with the application process, please contact