Traveling Thermal Field Engineer: On-Site Support Leader

Vertiv Group; États-Unis; Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

Vertiv Group is seeking a System Specialist to lead high-profile orders and provide on-site and remote service support for precision cooling products. You will oversee installations, startups, commissioning, testing, and scheduled or emergency services while maintaining excellent rapport with customers and internal teams.

The role requires strong field experience, problem solving, and the ability to coordinate with CRC, District offices, and the direct manager.

Qualifications

• Extensive field service experience on precision cooling equipment.
• Ability to plan and coordinate install, startup, and testing activities.
• Strong communication with customers, sales reps and management.

Responsabilités

• Relies on extensive experience and judgment to plan and accomplish work goals.
• Perform a extensive amount of extremely difficult and challenging work related tasks.
• Requires no direct supervision while leading and directing others.
• Support start-up and commissioning activities for assigned projects.
• Ensure sufficient man-power on site each day to perform start-up and site testing work.
• Assist during start-up and commissioning as necessary, depending upon manpower availability and site location.
• Monitor start-ups for timely completion, work with sales rep and District Manager on providing quotes for additional services not paid for, or excess labor requirements.
• Provide first level of tech support assistance to speed up problem resolution.
• Provide daily status reports to Service management and sales rep.
• Render on site and phone assistance to customers.
• Communicate with appropriate Technical Support/Engineering on equipment issues.
• Provide on-site or telephone-based technical support to CE's.
• Assist contractors during installation and commissioning of assigned projects.

Description du poste

Vertiv Group is seeking a System Specialist to lead high-profile orders and provide on-site and remote service support for precision cooling products. You will oversee installations, startups, commissioning, testing, and scheduled or emergency services while maintaining excellent rapport with customers and internal teams.

The role requires strong field experience, problem solving, and the ability to coordinate with CRC, District offices, and the direct manager.