Senior System Specialist - Field Installations & Startups

Vertiv Group; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Vertiv is seeking a System Specialist to lead high-profile orders, oversee installations, startups, commissioning and testing of Precision Cooling Products, and maintain strong customer rapport. The role requires coordinating with CRC, Area/District Offices, and the direct manager to ensure timely project execution.

Travel is required, and the candidate should have a substantial track record in field service, safety compliance, and on-site problem solving.

Qualifications

• Minimum 10 years relevant industry/commercial experience and leadership experience
• Six years military experience in a related field plus 5 years Liebert product experience
• Must have High School Diploma or a accredited GED
• 1-2 year HVAC Diploma or Technical School Degree
• EPA 608 refrigerant license – Level 2 or Universal

Responsibilities

• Relies on extensive experience and judgment to plan and accomplish work related goals
• Perform a extensive amount of extremely difficult and challenging work related tasks
• Requires no direct supervision while leading and directing others
• Support start-up and commissioning activities for assigned projects
• Ensure sufficient man‑power on site each day to perform start-up and site testing work
• Assist during start-up and commissioning as necessary, depending upon man‑power availability and site location
• Monitor start-ups for timely completion, work with sales rep and District Manager on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control
• Provide first level of tech support assistance to speed up problem resolution
• Provide daily status reports to Service management and sales rep
• Render on site and phone assistance to customers.
• Communicate with appropriate Technical Support/Engineering on equipment issues
• Provides Technical Support on‑site or via Telephone to CE’s
• Assist contractors as required during installation and commissioning of assigned projects
• Provides OJT to CE’s on various types of equipment in the field
• Implement Field Change Notices (FCN) according to published guidelines
• Keep current on Safety Bulletins, Field Change Notices, and Service Tips

Education

High School Diploma or GED

HVAC Diploma or Technical School Degree

EPA 608 refrigerant license – Level 2 or Universal

Job description

Vertiv is seeking a System Specialist to lead high-profile orders, oversee installations, startups, commissioning and testing of Precision Cooling Products, and maintain strong customer rapport. The role requires coordinating with CRC, Area/District Offices, and the direct manager to ensure timely project execution.

Travel is required, and the candidate should have a substantial track record in field service, safety compliance, and on-site problem solving.