Traveling Retail Manager

Hhs, Llc; North Carolina; Remote; USD 65,000; Full time

Job summary

A leading company is seeking a Culinary Team Leader to manage a cafe catering to hospital staff and families. The role involves ensuring excellent customer service, leading a productive team, and managing daily operations to foster a profitable retail environment. Candidates should have extensive experience in retail food and be committed to quality service and team morale.

Benefits

Paid time off

Medical, dental, and vision insurance

401(k) with employer match

Employee Assistance Program

Career development and ongoing training

Qualifications

• 5+ years of retail food experience in quick-serve, supermarket, or fine dining.
• 3+ years of management experience required.
• Computer proficiency including word processing, spreadsheets, and ordering platforms.

Responsibilities

• Manage cafe operations to ensure excellent customer service and support revenue growth.
• Lead recruiting, training, and development of the retail team.
• Develop and monitor customer satisfaction processes.

Skills

Interpersonal skills

Effective communication

Customer service orientation

Professional demeanor

Proactive and self-motivated

Team player

Strong business ethics

Organizational skills

Education

Associate's degree

Bachelor's degree

Job description

Location: US-NC-North Carolina - Virtual

Pay Rate: Salary Plan, $65,000.00 USD Annual

Job Description

We are seeking a friendly, compassionate leader to join our culinary team!

Manage the daily operations of a retail environment to create a profitable cafe where hospital staff and families of patients can enjoy a meal. Lead a goal-oriented retail food service department to foster an effective, productive, and rewarding team environment.

Responsibilities

• Manage the cafe retail area to ensure excellent customer service and support revenue growth.
• Provide leadership that fosters morale, passion, quality, and respect within the team.
• Develop and monitor customer satisfaction evaluation processes.
• Maintain or improve customer satisfaction through effective communication, integrity, and performance.
• Lead recruiting, training, development, scheduling, and assignment of retail team members.
• Perform daily inspections, assessments, and coach team members accordingly.
• Manage and monitor all department sales and costs.

Skills

• Interpersonal skills to interact at all organizational levels.
• Effective communication skills, including written, spoken, and presentation abilities.
• Customer service orientation with a focus on exceeding expectations.
• Professional demeanor and positive attitude.
• Proactive, self-motivated with prioritization skills.
• Team player willing to collaborate.
• Strong business ethics: integrity, respect, discretion.
• Organizational skills and attention to detail in a fast-paced setting.

Requirements

• Associate’s degree minimum; bachelor’s preferred.
• 5+ years of retail food experience in quick-serve, supermarket, or fine dining.
• 3+ years of management experience.
• Experience with cash handling policies and POS systems.
• Knowledge of hospital food service operations.
• Computer proficiency including word processing, spreadsheets, email, and ordering platforms.
• Travel requirement: 10 days traveling with 4 days off; this is a 100% traveling position.

Preferred Skills

• Proficiency in languages other than English, especially Spanish.
• Certified Dietary Manager (CDM) or willingness to obtain certification within 18 months.

What We Offer

• Paid time off (vacation and sick leave).
• Medical, dental, and vision insurance.
• 401(k) with employer match.
• Employee Assistance Program (EAP).
• Career development and ongoing training.

Important to Know

• Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption.
• Veterans and military candidates are encouraged to apply.
• HHS is an Equal Employment Opportunity Employer committed to diversity and inclusion.

Who is HHS

HHS is a private, family-owned business dedicated to caring for its team members and providing quality customer service. Founded in 1975, HHS offers services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.

We support internal growth and have a DEI team that encourages a respectful and inclusive work environment.

About Us

HHS provides industry-leading support services across aviation, government, healthcare, education, senior living, and resorts in the U.S.

Introduce Yourself

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