Traveling Recertification Specialist

Pratum Companies; Charlotte (NC); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

2 weeks paid vacation

1 week sick and related leave

11 paid holidays

Health & welfare benefits

Job summary

Pratum Companies is seeking a Traveling Recertification Specialist to manage on-site recertifications for residential multifamily communities nationwide. Travel up to 100% is required, with support across regions including the DC metro area and beyond.

The role emphasizes accurate income/asset calculations, scheduling, interviews, and document management for HUD/LIHTC programs. Ideal candidates have at least 2 years in recertification with COS/TCS or HUD/LIHTC designations, strong communication

Qualifications

• Impeccable customer service skills required.
• Strong verbal and written communication skills essential.
• Minimum two years recertification experience with COS, TCS or HUD/LIHTC designations preferred; Section 8/public housing acceptable.
• Ability to multitask within time constraints and work independently.
• Experience with HUD/LIHTC programs and LIHTC recertification required.
• Section 8 and Public Housing experience a must.

Responsibilities

• Schedule resident interviews and manage tenant-facing duties.
• Assist with move-ins/move-outs and recertifications.
• Coordinate on-site data collection and processing of resident information.
• Ensure proper calculation of income, assets, rent levels and inspections for recertifications.
• Support management in preparing for state audits.
• Other tasks as needed.

Skills

Customer service

Communication

Detail oriented

Multitasking

Bilingual English/Spanish

Tools

Word

Excel

Outlook

Property Management Software

Job description

IMPORTANT : This is not a work-from-home position but will require up to 100% travel to work on-site at any assigned multi-family apartment community worksite project in the United States. Candidates must be flexible to travel weekly as required.

This position is responsible for providing certification, recertification, and leasing for assigned residential multifamily apartment communities. This role will require travel throughout Pratum's portfolio nationwide as well as in support of other third party management clients.

Although the Washington DC Metropolitan area, including Virginia and Maryland are primarily where support is needed, such that reliable transportation for regional travel is a requirement, the role will require travel nationwide to support third party management clients, as well as supporting Pratum's portfolio within the Washington DC Metropolitan area, including Virginia and Maryland are primarily where support is needed, such that reliable transportation for regional travel is a requirement, overnight and multi-day travel to any state for operational coverage is a requirement of the role.

This role requires that the candidate live within ~30-45 minutes of a major metropolitan airport, preferably in the mid-Atlantic (e.g. DC, MD, VA, WV, PA, DE, NC, SC), northeast (e.g. NJ, NY), midwest (e.g. IN, OH, IL, KY, KS), south (e.g. TX, FL, OK, AR).

Position Overview

As a Traveling Recertification Specialist at our company, you will be responsible for performing core responsibilities to meet company objectives, working closely with tenants and applicants. Your duties will include completing various projects at an on-site level, effective communication with our clients, building effective relationships and transmitting information to coworkers and managers using multiple platforms. Our organization is looking for innovative, goal-oriented individuals who can demonstrate the ability to prioritize their responsibilities effectively, so we are seeking experienced employees who can work both independently and in teams. This job is for individuals who can work under strict deadlines and under pressure. Our agents will ensure management complies with Local, State and Federal rules and regulations. Some of the responsibilities are but not limited to:

• Focuses/Manages tenant-facing, schedules resident interviews, collects asset and income data and calculates rents for annual renewals
• Assist with move-ins/move-outs
• Complete Annual and Interim recertifications, including:
  • Scheduling and administering resident interviews
  • Coordinating on-site data collections and processing of resident information
  • Scheduling resident recertification interviews
  • Insuring proper calculation of income, assets, rent levels, etc
  • Coordinating apartment inspections for recertification's
  • Maintaining resident files in accordance with company policy & regulatory agency policy
• Rehabilitation, brand new lease-ups, and re-syndication processes
• Assisting management to prepare for state audits
• Additional tasks, duties and responsibilities assigned as needed

Requirements

• Impeccable customer service skills
• Strong verbal and written communication skills
• Must have a minimum two (2) years recertification experience with a preference for professional certification(s) such as Certified Occupancy Specialist (COS), Tax Credit Specialist (TCS), or any of the industry HUD and LIHTC designations required- Section 8 or Public Housing is acceptable
• Have the ability to multi-task within time constraints
• Must have excellent attention to detail and ability to work independently
• Proficient in Word, Excel, Outlook, Property Management Software and Internet literate
• Have a full understanding of the requirements for HUD and LIHTC programs
• Prior LIHTC recertification experience is necessary
• Strong understanding of the HUD 4350, experience with the 236 program and their CPO
• Section 8 experience A MUST
• Tax Credit experience A MUST
• Public Housing experience A MUST
• Bilingual English/Spanish is desired

Workplace Requirements

• As indicated in the job title, this role will require travel up to 100% to assigned worksites with clients which could be located anywhere in the United States. This is not a remote-work position
• Monday-through-Friday is the primary work schedule, but evenings and/or weekends may be required on a regular basis and may not be fully known in advance

This role is non-exempt and has an anticipated hourly pay range of $22-$26/hour (~$45k-54k annually) for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations.

This position may be eligible to receive discretionary and/or performance-based bonuses on a spot or annual basis, which are variable depending on individual merit/performance, budgetary limitations, company performance, and other job-related factors.

This non-exempt role will be eligible for overtime for all hours worked in excess of 40 per week.

Full-time positions (30+ hours/week) are eligible for 2 weeks paid vacation, 1 week sick and related leave, 11 paid holidays, and health & welfare benefits as outlined on the Company’s website. To learn more about our company and our benefits, go to: https://pratumco.com/careers/

• 2 weeks paid vacation
• 1 week sick and related leave
• 11 paid holidays
• health & welfare benefits as outlined on the Company’s website

Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.