Traveling Operations Excellence Leader

Fly CHA; Wilmington (NC); Hybrid; USD 82,000 - 86,000; Full time

Job summary

Tailwind Hospitality Inc. in Wilmington, NC is seeking an Operations Excellence Manager to provide direct operational leadership and support across locations. This highly travel-intensive role focuses on stabilizing operations during vacancies, acquisitions, and openings while maintaining standards and guest experiences.

The role emphasizes coaching, financial stewardship, and compliance with company procedures, with extensive nationwide travel required to drive performance.

Qualifications

• Five to seven years of progressive restaurant or hospitality management experience.
• Minimum of three years managing multi-unit operations or serving as a General Manager of a high-volume operation.
• Demonstrated success improving operational performance and financial results.
• Experience supporting new business openings, acquisitions, or operational transitions preferred.
• Airport concessions or travel hospitality experience strongly preferred.

Responsibilities

• Provide direct operational leadership for locations experiencing management vacancies, staffing shortages, performance concerns, or other operational challenges.
• Serve as the primary operational support resource for assigned locations during temporary deployments.
• Lead daily restaurant operations while ensuring uninterrupted business performance.
• Support General Managers and Operations leadership with day-to-day operational challenges while reinforcing company standards and expectations.
• Assist with new location openings, contract transitions, acquisitions, remodels, and special projects.
• Assume temporary General Manager responsibilities when assigned.

Skills

Operational leadership

Financial acumen

Team leadership

Communication

Education

Associate's degree in Business Administration

Hospitality Management

Restaurant Management

Equivalent combination of education and leadership experience

Tools

Microsoft Office

POS systems

Labor management software

Restaurant operating systems

Job description

Tailwind Hospitality Inc. in Wilmington, NC is seeking an Operations Excellence Manager to provide direct operational leadership and support across locations. This highly travel-intensive role focuses on stabilizing operations during vacancies, acquisitions, and openings while maintaining standards and guest experiences.

The role emphasizes coaching, financial stewardship, and compliance with company procedures, with extensive nationwide travel required to drive performance.