Traveling Field Support Specialist (Texas)

ZipRecruiter; Waller (TX); Remote; USD 70,000 - 85,000; Full time

Job summary

A leading HVAC company is seeking a Field Support Specialist in Texas. This remote-based role involves supporting Daikin systems through installations, technical assistance, and training while requiring substantial travel. Ideal candidates have extensive experience in HVAC and strong technical skills. Competitive compensation and benefits offered.

Qualifications

• 5+ years of hands-on installation and technical service in HVAC.
• Ability to articulate technical concepts and solutions.

Responsibilities

• Oversee installations of Daikin HVAC products.
• Provide technical support to field personnel and contractors.
• Deliver on-site technical assistance as needed.

Skills

Refrigeration knowledge

HVAC theory

Communication skills

Proactive skills

Documentation skills

Microsoft Excel

Problem-solving

Education

Associate’s degree

Job description

Overview

The Field Support Specialist will support the Daikin product line—including FIT Side Discharge, and RA_QA systems—by performing installations, providing technical support, and conducting equipment and controls commissioning. This role is also responsible for delivering on-site technical training covering installation, service, and maintenance. The Field Support Specialist is a remote-based position requiring substantial travel and hands-on experience in HVAC system installation.

This is a traveling role, that travels throughout the state of Texas.

Position Responsibilities

• Oversee installations of Daikin HVAC products to ensure proper setup and successful operation.
• Perform and Review Manual J and D reports to confirm suitability of HVAC system designs.
• Provide technical support via phone, XOi, and email to field personnel and contractors.
• Resolve field issues related to system design, installation challenges, or product performance.
• Deliver on-site technical assistance as needed.
• Complete detailed field service reports documenting relevant data and resolutions.
• Set up and commission control systems, including refrigerant charging, equipment addressing, operational adjustments, and field configuration.
• Lead training sessions on proper installation practices, system commissioning, control setup, and troubleshooting for distributors and dealers.
• Collect and evaluate system performance data using Daikin’s proprietary diagnostic tools and offer solution-based feedback to customers.
• Provide customer instructions on system operation, care, and control scheduling.
• May be involved in direct installation, service, or support of Daikin systems, as required.

Knowledge & Skills

• Strong understanding of refrigeration, airflow dynamics, HVAC theory, and system layout.
• Exceptional communication and interpersonal skills; able to work with a wide range of stakeholders.
• Proactive, self-directed, and capable of working both independently and collaboratively.
• Ability to clearly articulate technical concepts, problems, and solutions.
• Proven technical expertise to explain HVAC product functionality to end users and technicians.
• Well-developed planning, organizational, analytical, and decision-making abilities.
• Proficiency in Microsoft Excel and PowerPoint.
• Strong documentation skills and the ability to solve problems quickly and effectively.

Experience

• Minimum 5 years of hands-on installation and technical service experience within the HVAC industry.
• 10 years of installation experience .

Education/Certification

• Associate’s degree (highly ).
• Industry certifications such as EPA/RSES, NATE, Title 24 expertise or a California contractor license are .
• Valid driver’s license (required).
• Industry certifications such as EPA/RSES, NATE, Title 24 expertise or a California contractor license are .

People Management

No

Physical Requirements / Work Environment

• Must be able to perform essential responsibilities with or without reasonable accommodation.
• This position involves substantial travel (up to 75%) and may require work in a variety of environments (attics, rooftops, crawlspaces, etc.).

Reports To: Manager Div. Technical Services

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s , , (including dress or grooming practices), creed, origin (including use restrictions), citizenship, uniform service member or veteran status, ancestry, , physical or mental (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, , , (over 40), , , or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.