Traveling Field Service Engineer - Wisconsin / Chicago

Becton Dickinson; San Diego (CA); On-site; USD 33,000 - 52,000; Full time

Job summary

Becton, Dickinson and Company (BD) in San Diego, CA is seeking a Field Service Engineer 1 to provide remote and on-site technical support for automated dispensing systems, including DHA/DoD facilities. You will diagnose hardware and software, perform installations, preventive maintenance and calibrations, and manage service documentation.

The role requires 1–3 years of hardware/software/IT support, strong troubleshooting, and the ability to travel.

Qualifications

• 1–3 years of combined hardware, software, and IT support experience.
• Eligibility for access to Federal Government Facilities including DoD, VA Hospitals, Indian Health Services facilities.
• Strong troubleshooting, diagnostic and problem-solving skills.
• Excellent communication, customer service, and documentation abilities.
• Ability to work independently, manage multiple priorities, and travel as required.

Responsibilities

• Provide remote and on-site technical support for automated dispensing systems.
• Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.
• Diagnose and repair proprietary hardware and software components.
• Independently troubleshoot complex issues and escalate when needed.
• Perform preventive maintenance, installations, repairs, calibrations, and general technical support.
• Maintain accurate inventory of spare parts and proper company asset handling.
• Ensure all service documentation meets regulatory and corporate requirements.

Skills

Technical support

Troubleshooting

Customer service

Documentation

Field travel

Education

Associate degree or 3+ years experience

Tools

Windows OS

Networking

Diagnostic instruments

Job description

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Responsibilities of a Field Service Engineer 1

• Technical Support & Troubleshooting Provide remote and on-site technical support for automated dispensing systems, including support for DHA and DoD facilities.
• Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.
• Diagnose and repair proprietary hardware and software components with full case ownership.
• Independently troubleshoot complex issues and elevate to Senior or Lead FSEs as needed.
• Support government accounts requiring eligibility for a CAC (Common Access Card).
• Field Services & Preventive Maintenance Execute preventive maintenance programs to ensure system reliability and uptime.
• Perform installations, in-servicing, repairs, calibrations, and general technical support.
• Maintain accurate inventory of spare parts in accordance with company policy.
• Properly maintain company-issued assets including vehicle, tools, and equipment.
• Compliance, Documentation & Quality Follow service procedures including complaint handling and Medical Device Reporting.
• Ensure all service documentation meets regulatory and corporate requirements.
• Uphold company safety policies, quality expectations, and operational standards.

Required Experience & Qualifications

• 1–3 years of combined hardware, software, and IT support experience with both proprietary and standard applications.
• Ability to meet eligibility requirements for obtaining access to all Federal Government Facilities to include Department of Defense, Bureau of Prisons, Veterans Affairs Hospitals, Indian Health Services Facilities and any other Local/State/Federal Facilities requiring Background Investigations, up to and including required identification badges for access to said facilities.
• Strong troubleshooting, diagnostic, and problem-solving skills.
• Excellent communication, customer service, and documentation abilities.
• Ability to work independently, handle multiple priorities, and travel as required.

Skills & Experience

• Remote and on-site technical support for automated dispensing systems.
• Work-order evaluation, prioritization, and resolution.
• Diagnosis and repair of hardware/software components.
• Preventive maintenance, installations, repairs, and calibrations.
• Inventory management and adherence to company policy.
• Professional customer communication and relationship development.
• Accurate service documentation including expenses and time tracking.

Additional Qualifications & Requirements

• Associate degree in a related field or 3+ years of Field Service or Technical Support experience.
• 24×7 on-call service experience preferred.
• Medical or electromechanical device repair experience required.
• CompTIA A+ Certification or equivalent preferred.
• Mechanical aptitude with ability to disassemble/reassemble complex systems.
• Proficiency with Windows OS, networking, and diagnostic instruments.
• Ability to operate powered and manual hand tools.
• Ability to lift 85 lbs frequently and 115 lbs occasionally, including overhead lifts.
• Ability to climb, kneel, crawl, reach, grasp, stand, and walk for extended periods.
• Valid driver’s license and ability to meet company driving requirements.
• Daily car travel required, with occasional air travel and overnight stays.

Primary Work Location

USA CA - San Diego Bldg A&B

Additional Locations

Work Shift At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under “Our Commitment to You.” Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed. Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role. Salary Range Information $24.00 - $38.40 USD Hourly We are the #MakersofPossible Working together, we make products that patients, families and their healthcare professionals rely on. We do this because we are committed to advancing the world of health™. But it takes the imagination and passion of all of us at BD, from manufacturing to marketing, to look at the impossible and find solutions that turn dreams into possibilities with real-life health benefits for people today, tomorrow and beyond. We make this happen, together. We are the makers of possible. Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.