Traveling Customer Support Representative

Sandhills South Africa; Lincoln (NE); On-site; USD 45,000 - 70,000; Full time

Job summary

The Traveling Customer Support Representative based in Lincoln, Nebraska, travels to auction sites to manage the online bidding process for EquipmentFacts, connecting the auctioneer at the physical sale to online bidders. The role involves high travel and will earn commission.

Inventory, bids, and selling information are captured before, during, and after auctions. Key duties include assisting bidders with inquiries, training on products to ensure proper service, and coordinating with management

Qualifications

• Excellent oral and written communication skills.
• Willingness to travel and work in an in-office setting.
• Able to work independently and communicate within a team environment.

Responsibilities

• Travel to auction sites and manage the online bidding process of EquipmentFacts, connecting the auctioneer at the physical auction sale to people bidding online.
• Capture and enter inventory, bids, and selling information before, during, and after the auction.
• Respond to bidder inquiries and concerns, train on our products to provide appropriate service, and collaborate with management and sales staff to lead the live auction process.

Skills

Communication skills

Independent work

Job description

Traveling Customer Support Representative

Lincoln, Nebraska, USA

The Traveling Customer Support Representative’s primary objective to travel to auction sites and manage the online bidding process of EquipmentFacts, connecting the auctioneer at the physical auction sale to people bidding online. This position will require high amounts of travel. This position also will earn commission. Traveling Customer Support Representatives will be capturing and entering inventory, bids, and selling information prior to, during, and after the auction. The Representative may also be required to perform various duties including but not limited to speaking with bidders about inquiries and concerns they may have regarding the auction process. The Representative may also be required to train and understand our products in order to provide appropriate service to customers. This position will involve a lot of customer service and contact with our management and sales staff to lead the live auction process. High attention to detail and strong listening skills are required for this role. Assume other duties as assigned.

• In Office Position. 4.5 day regular work week. Ability to commute daily to local office is required.
• Excellent oral and written communication skills
• Able to work independently and communicate within a team environment
• Results oriented
• Flexible and open to change
• Stable and progressive work history
• Professional appearance and demeanor