Travel Workflow Optimization Associate

Fairygodboss; Heathrow (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Chase is seeking a Process Improvement Associate to design and refine desktop workflow solutions for travel booking and servicing. You will collaborate across operations, technology, and business partners to standardize processes and reduce risk, delivering measurable improvements and smoother experiences.

You will work on back-office tasks and testing, ensuring reliable releases and effective documentation, with opportunities to contribute across multiple travel products and processes.

Qualifications

• 3 years of experience in travel operations (reservations, ticketing, quality control or help desk)
• Experience designing, supporting or troubleshooting Travelport+ SmartButtons and/or Sabre Red Apps
• Working knowledge of GDS environments and tools (Worldspan, Sabre, Apollo, Travelport+)
• Ability to use GDS cryptic formats to research issues and validate workflow outcomes
• Experience performing structured testing and validation, including documenting results and defects
• Working knowledge of GDS scripting tools (Worldspan ScriptPro and Sabre Scribe)
• Knowledge of airfare rules and product types (negotiated, preferred, net fares)
• Ability to assess operational risk in proposed changes and recommend practical solutions
• Strong research, problem-solving, and root-cause analysis skills
• Strong oral and written communication skills for non-technical partners
• Proficiency in MS Excel, PowerPoint, and Word

Responsibilities

• Design, develop, and maintain desktop workflow solutions to support booking and post-booking servicing processes
• Build and enhance user interface workflows across GDS environments to improve efficiency and user experience
• Test, validate, and document workflow changes for quality releases
• Troubleshoot defects and usability issues with clear evidence and reproduction steps
• Collaborate with operations, technology, incident management, and finance to prioritize fixes
• Participate in phone-based meetings to support project delivery and triage
• Perform specialized back-office tasks to mitigate risk and prevent losses
• Use GDS scripting to complement UI solutions and support continuity

Skills

Travel ops

GDS knowledge

GDS scripting

MS Office

Problem solving

Communication skills

Education

Bachelor's degree

Tools

Travelport+ SmartButtons

Sabre Red Apps

Worldspan

Sabre

Apollo

Job description

Chase is seeking a Process Improvement Associate to design and refine desktop workflow solutions for travel booking and servicing. You will collaborate across operations, technology, and business partners to standardize processes and reduce risk, delivering measurable improvements and smoother experiences.

You will work on back-office tasks and testing, ensuring reliable releases and effective documentation, with opportunities to contribute across multiple travel products and processes.