Travel Universal Banker

Everwise Credit Union; Indianapolis (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Everwise Credit Union is seeking a Member Service Representative to provide exceptional service and support across multiple branches. This role involves handling financial transactions, assisting with account maintenance, and achieving sales goals while fostering strong member relationships. Ideal candidates will have a high school diploma and experience in retail or cash handling.

Qualifications

• High School Diploma, GED or equivalent certification required.
• Six months of retail sales and/or cash handling experience preferred.

Responsibilities

• Provide high quality service on a variety of financial services.
• Perform member service functions including cash handling and account maintenance.
• Meet or exceed established referral and sales goals.

Skills

Human relation skills

Problem solving

Communication

Product knowledge

Ability to work in a fast-paced environment

Education

High School Diploma or GED

Job description

Responsible for providing high quality service on a wide variety of general financial services. This role is also responsible for the sales and servicing of all credit union products and services, while focusing on building relationships and expanding EVERWISE CREDIT UNION’s wallet share.Will float between designated service centers and provide support to multiple branch locations as needed.

This role will support Everwise branches in the following markets: Avon, Greencastle, Crawfordsville, Park 100, and Pike Plaza.

Primary Responsibilities and Duties:

Maintains a high level of membership in accordance with the EVERWISE CREDIT UNION Service Expectations.

This position will perform a broad variety of member service functions with accuracy and in a timely manner. These functions may include, but are not limited to, cash handling, financial transactions, account maintenance, opening new accounts, operating an ITM (Interactive Teller Machine) and supporting MCC (Member Contact Center)

Responsible for maintaining a high level of confidentiality about member account information.

Meets or exceed established referral and sales goals, by listening for clues in conversations, asking open-ended questions, assisting with product promotions, or referring the member to the appropriate partner to address their need.

Assists in outbound call efforts by reviewing, updating and calling on prospect lists, following up with members and calling on call campaigns regularly .

May assume additional retail functions including, but not limited to drawer audits, member account maintenance, and vault duties.

Complies with the credit union Check Cashing, Cash Control and Transaction Approval Limits policies. For example, Reg CC, SAR, CTR, Check handling, Reg D, BSA etc.

Volunteers for special projects within the scope of job responsibilities.

Responsible for problem solving through research, using open-ended questions, and consistent follow up to ensure member satisfaction.

Assumes additional duties and responsibilities as assigned by supervisor/manager and as necessary for the continued growth and advancement of the Credit Union.

Knowledge/Skills:

Excellent human relation skills needed to interact with the membership in a professional environment including listening skills, and verbal/written communication

Ability to proactively solve problems by demonstrating concern and empathy while seeking a solution that is in the best interest of the member and EVERWISE CREDIT UNION.

High level of EVERWISE CREDIT UNION product knowledge with a full understanding of needs-based selling.

Ability to work in a fast-paced diverse and universal environment .

Practical application and general understanding of various computer applications

Ability to lift to 15 pounds at times due to coin bags and boxes of rolled coin

High School Diploma, GED or equivalent certification.

Six months of retail sales and/or cash handling experience or equivalent experience within a financial institution or related field preferred.

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Welcome

Welcome to Everwise Credit Union Careers!

About Us

Everwise Credit Union puts people’s needs first, so no matter your story or your money savvy, we meet you where you are and equip you with the confidence and tools you need to get ahead—wherever you’re going.

Originally founded as Teachers Credit Union, helping people understand and manage their financial future has always been central to what we do, even as we’ve expanded our community beyond teachers. Today, we serve more than 300,000 members across nearly 60 locations in the heart of the Midwest.

Through personalized resources, services, tools and unparalleled access to innovative technology, we help everyone—teenagers to retirees, business leaders to the under-served—feel more in control of their money and their future.

With every interaction, we seek to fulfill our purpose of helping people grow into their dreams.

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.