Travel Technician

BP; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

BP is seeking a System Support Technician to deliver on-site installation and removal of systems at Travel Center Sites, ensuring production-ready equipment and excellent customer service in a fast-paced environment.

You will work with Technology and Business stakeholders, read schematics, install low-voltage cabling, PCs, servers, printers, and other devices, and travel up to 80% to keep operations running smoothly.

Qualifications

• Associate or bachelor's degree in information technology or related field.
• CompTIA A+ and Network+ certifications preferred.
• 6–8 years of experience supporting complex end-user technologies.
• Experience with Windows Server, Azure, Entra, and remote support tooling.

Responsibilities

• Install and remove IT systems on-site at Travel Center Sites.
• Troubleshoot issues, maintain IT equipment, and provide strong customer service.
• Read wiring schematics and install low-voltage cabling and IT infrastructure.
• Collaborate with Technology and Business stakeholders to ensure production readiness.
• Travel up to 80%+ to various sites and maintain compliance with standards.

Skills

On-site installation

Networking

Troubleshooting

Customer service

Education

Associate/Bachelor in IT

CompTIA A+

CompTIA Network+

Tools

ServiceNow

PowerShell

Active Directory

Job description

Entity: Technology

Job Family Group: IT&S Group

Job Description:

Home entity M&C Digital Americas

Does the person manage a team? No

Let me tell you about the role

You'll play a critical role in delivering reliable, real-world technology solutions across bp's retail network, with opportunities to expand your skills in support, networking, cloud-connected systems, and large-scale deployments.

As a System Support Technician at bp, you will partner with Technology and Business stakeholders to perform on-site installation and removal of systems at the Travel Center Sites. You will play a critical role in ensuring systems are installed properly and production-ready. This role is responsible for troubleshooting issues, maintaining IT equipment, and delivering exceptional customer service in a fast-paced, onsite environment.

This role focuses on installation of network infrastructure, POS systems, low voltage cabling, PCs, Servers, printers and other misc devices in use at the Sites. The System Support Technician will ensur e all solutions meet business expectations and compliance standards .

What you will deliver

• Ability to read wiring schematics and blueprints
• Ability to safely use power tools (drills, saws, etc.) to cut holes in walls, ceilings, desk/counter tops as needed
• Ability to work on-site with little or no supervision
• Ability to clearly communicate professionally with technical and nontechnical personnel
• Demonstrate professional behavior including language, actions, and attire
• Ability Install and maintain low-voltage cabling (data, voice, and IT infrastructure)
• Basic computer skills
• Basic networking skills
• Basic data infrastructure knowledge
• Ability to reliably access transportation for travel to office, airport, and job sites

What you will need to be successful (experience and qualifications)

• Associate Degree or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
• Computer certifications from CompTia A+, Network+, Security+ are preferred
• Requires 6-8 years of experience supporting complex end user technologies.
• Ability to validate requirements and ensure alignment with business expectations
• Experience using Microsoft Office tools (Excel, Word, Visio)
• Proven experience and success with supporting and following established guidelines, especially related to PCs, laptops, Microsoft Office 365, and printers
• Working knowledge of Windows Servers, Active Directory, Microsoft Azure, Microsoft Entra, PowerShell, Group Policies, Microsoft Office 365, BeyondTrust remote control software (Bomgar), and ServiceNow ticket management system is preferred
• Knowledge of building Images and scripting is desired
• Strong analytical, troubleshooting, and organizational skills
• Effective communication skills and ability to work with both technical and non-technical teams
• Ability to manage multiple priorities in a fast-paced environment
• Attention to detail and commitment to quality
• Problem-solving and critical thinking
• Strong collaboration and teamwork
• Continuous learning mindset

Desired

• Experience with Retail, Cstore, Fueling and Restaurant POS systems and environments
• Knowledge of payment processing technologies (credit cards, gift cards, EMV, P2PE)
• Ability to develop and write technical documentation
• Excellent self-organization and time management skills
• Ability to evaluate and test emerging technologies
• Experience with ticketing systems (ServiceNow, Jira, etc.)Knowledge of endpoint management tools (Intune, SCCM, etc.)
• Basic understanding of cybersecurity practices

Working Location

• Requires on-site daily work at Technology Service Center (TSC) Knoxville, TN and will require travel to sites up to 80% + (Not Hybrid)
• Must have Real ID/Passport for both Rental Cars/ Domestic Air Travel
• Flexible schedule is required including early/late flights and work hours and may include some weekend work/travel
• Must be available to travel on short notice
• May require flexible hours or on-call support depending on business needs

Working Conditions / Physical Requirements

System Support Technicians are technicians that primarily travel to our site locations to perform installations and provide support for business requirements as needed.

This position is in a conventional office and/or warehouse facility during normal business hours if not at Site completing installations . In this role, the employee is continuously sitting and typing, frequently talking, and using eye and hand coordination and may also be required to climb or balance; stoop, kneel, crouch or crawl. The employee is occasionally required to lift and/or move objects 10 to 40 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Standing, walking, bending over, and repetitive use of legs are done occasionally. All performed with or without reasonable accommodation.