Travel Team Lead, Defense & Government (Sabre)

American Express Global Business Travel; Cheyenne (WY); On-site; USD 60,000 - 100,000; Full time

Job summary

Amex GBT is seeking a Team Leader to support the U.S. Military and Government team, delivering seamless travel management services to federal clients. You will lead a group of travel consultants and coach performance to ensure exceptional service across all trips.

Hours are 24/7 with potential overnight or weekend shifts. Strong Sabre GDS experience, excellent communication, and a customer‑driven mindset are essential for success in this role.

Qualifications

• 8+ years of experience as Travel consultant.
• 4+ years working in a customer service environment.
• Sabre GDS experience required.
• Experience issuing tickets and working Sabre queues preferred.
• Excellent verbal and written communication skills.
• Expert knowledge of customer service satisfaction requirements.
• Strong problem-solving skills.
• Self-motivated and able to motivate others.
• Creative, open-minded and willingness to adapt.
• Desirable: Defense & Government, CMS, Avaya and Power Advantage.
• Hours of operation are 24 x 7 x 365. Please be prepared to work late evening or overnight shifts, as well as some weekends and holidays.

Responsibilities

• Provides leadership and coaching to a team of travel consultants.
• Drives change and employee engagement through effective communication.
• Use data to monitor counselors’ activity and trends to provide ongoing performance feedback for delivery of excellent customer experience.
• Business Leader
• Coordinates and facilitates basic management approaches for work scheduling, prioritizing, and process execution for day-to-day work.
• Organizes and executes daily work to available staff.
• Work as part of a leadership team.
• Leadership tasks such as coaching, training, performance reviews, CMS monitoring, debit memo's, payroll, attendance tracking, Interviewing

Skills

Travel experience

Customer service

Communication

Problem solving

Adaptability

Motivation

Defense/Government domain

Tools

Sabre GDS

CMS

Avaya

Power Advantage

Job description

Amex GBT is seeking a Team Leader to support the U.S. Military and Government team, delivering seamless travel management services to federal clients. You will lead a group of travel consultants and coach performance to ensure exceptional service across all trips.

Hours are 24/7 with potential overnight or weekend shifts. Strong Sabre GDS experience, excellent communication, and a customer‑driven mindset are essential for success in this role.