Travel Sales Specialist

ADP, Inc.; Denver (CO); Hybrid; USD 18,000 - 27,000; Full time

Benefits offered by this job

Life Insurance

Long-Term Disability (LTD)

Short-Term Disability (STD)

Work is virtual

Job summary

Classic Vacations is seeking a Travel Sales Specialist to join our virtual team. You will assist customers in planning, organizing, and booking travel experiences, using your knowledge of destinations, airlines, and accommodations to create memorable itineraries.

The role requires strong customer service, sales skills, and the ability to manage bookings end-to-end. You will work in a fast-paced, virtual environment, with opportunities to upsell services and build lasting client relationships.

Qualifications

• Education in tourism, hospitality or related field is a plus.
• Strong knowledge of travel destinations, airlines, hotels, and travel products.
• Excellent verbal and written communication, active listening.

Responsibilities

• Provide exceptional customer service by understanding and addressing travel needs, budgets, and preferences.
• Stay up-to-date with travel trends and destinations to offer personalized recommendations.
• Be well-informed about travel packages, flights, accommodations, and insurance.
• Create customized itineraries and manage bookings from planning to changes/cancellations.
• Coordinate bookings across flights, hotels, and activities to meet client requirements.
• Help customers find options within budgets and provide cost-effective recommendations.
• Promote travel services and upsell products like tours and insurance.
• Address issues, resolve problems, and follow up with clients to build relationships.
• Cultivate relationships with key clients and stakeholders, acting as primary contact for strategic accounts.
• Stay informed of market trends to tailor offerings and meet ambitious sales targets.

Skills

Sales skills

Customer service

Communication

Problem-solving

Adaptability

Attention to detail

Call center

Education

Degree in tourism/hospitality

Tools

PowerPoint

PLEX

Executer

Word

Excel

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Virtual Arizona, Phoenix, AZ, US 1 Attachments

Salary Range: $13.09 To $19.72 Hourly

Position Overview

Are you a motivated and driven professional with a passion for sales and travel? At Classic, we are looking for a Travel Sales Specialist who is a key player in the travel industry, helping individuals and groups create unforgettable travel experiences. This role requires a passion for travel, excellent customer service skills, and in-depth knowledge of destinations and travel services. If you are enthusiastic about travel and enjoy helping others explore the world, this position can be highly rewarding. As a Travel Sales Specialist in the ever-rewarding travel industry, you will play a crucial role in helping travelers plan and book their trips. In this role, you are responsible for providing excellent customer service, knowledge about destinations and travel options, and facilitating the booking process. As a Travel Sales Specialist, you will be responsible for assisting customers in planning, organizing, and booking their travel experiences. You will use your expertise in travel destinations, accommodations, transportation, and other related services to help customers make informed decisions and create memorable travel experiences. Do you thrive in a fast-paced environment and possess the ability to build and maintain strong client relationships? If so, we have an exciting opportunity for you to join our team as Travel Sales Specialist.

Responsibilitiesinclude:

• Customer Assistance :
• Provide exceptional customer service by understanding and addressing customers' travel needs, preferences, and budgets.
• Destination Knowledge:
• Stay up to date with travel trends and destination information, including cultural, historical, and recreational activities, to make personalized recommendations to customers.
• Product Knowledge:
• Be well-informed about travel packages, flight options, accommodation choices, travel insurance, and other related services offered by the company.
• Itinerary Planning:
• Create customized travel itineraries that cater to the unique preferences and interests of individual customers or groups.
• Create, change, and cancel pre-travel reservations.
• Booking Coordination:
• Manage the booking process, including flights, accommodations, and activities. Ensure all reservations are accurate and meet customers' requirements.
• Budget Management:
• Help customers find travel options that align with their budgets and provide cost-effective recommendations.
• Sales and Upselling:
• Promote and upsell various travel services and products, such as travel insurance, guided tours, and excursions.
• Problem Resolution:
• Address any issues or concerns that may arise and provide solutions to ensure customer satisfaction.
• Customer Follow-Up:
• Maintain communication with customers to gather feedback and build lasting relationships.
• Client Relationship Management :
• Cultivate and nurture strong relationships with key clients, partners, and stakeholders. Act as the primary point of contact for strategic accounts.
• Proactively engage with existing clients to understand their needs, preferences, and challenges.
• Market Research:
• Stay ahead of industry trends, competitor activities, and emerging market opportunities. Use this knowledge to inform strategic decisions and capitalize on market gaps.
• Leverage market insights to tailor our offerings to client needs and preferences.
• Set and exceed ambitious sales targets, consistently delivering a top-tier performance that contributes to the company's growth and success.
• Computer Skills :
• Advanced computer skills, including proficiency in PowerPoint, PLEX, Executer, Word, Excel, and Outlook.
• Will work in the Plex software program to manage client bookings.

The above is intended to describe the general content of and requirements for the performance of this position. It should not be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this position at any time.

Qualifications

• Education: A degree in tourism, hospitality, or a related field is a plus.
• Travel Expertise: Strong knowledge of travel destinations, airlines, hotels, and travel products is essential.
• Communication Skills: Excellent verbal and written communication skills, as well as active listening abilities.
• Customer Service Skills: A customer-centric approach with a focus on meeting customer needs and ensuring satisfaction.
• Sales Skills: Proven sales and negotiation skills, with a track record of meeting or exceeding sales targets.
• Computer Proficiency: Familiarity with travel booking systems and software is an advantage.
• Problem-solving: Ability to handle unexpected challenges and resolve issues effectively.
• Adaptability: Willingness to work flexible hours, including evenings and weekends, to accommodate customer schedules.
• Attention to Detail: Ensure all travel arrangements are accurate and well-organized.
• Call Center: Must be able to work in an exciting, fast-paced, structured call center environment.
• Hours: Must be motivated, team-oriented, and able to work flexible hours
• Sales Goals: Convert an average of 10% of calls to paid bookings per pay period (may vary by pay period).
• Call Goals: Accept and handle an average of 2.0 calls per hour each pay period.

Terms of Employment

• Hours: Full–Time Employment. 40+ hours per week
• Pay rate: $ hourly, Depending on Experience + Bonus incentive.
• Office: Work is virtual
• Life Insurance, LTD, STD

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.

Affirmative Action Statement

It is the policy of Classic Vacations to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay, and all other conditions and terms of employment. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.