Travel Sales Representative

Travel + Leisure Co.; Austin (TX); Hybrid; USD 49,594,000 - 66,125,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off

Job summary

Travel + Leisure Co. is seeking a Travel Sales Representative to join our work-from-home team supporting domestic customers. You will handle inbound calls, guide bookings for car rentals, airfare, hotels, cruises and local experiences, and build rapport with clients.

Ideal candidates have 2–3 years of travel or customer service experience, strong sales skills, and the ability to work a 5-week training schedule from 10:00 am to 7:00 pm CST, with availability 7:00 am–9:00 pm CST Mon–Sat.

Qualifications

• Minimum 2–3 years in customer service; call center experience preferred.
• Travel agency sales or travel industry experience is strongly preferred.
• Ability to learn travel software and manage multiple systems simultaneously.

Responsibilities

• Handle inbound calls to plan dream vacations and guide bookings (cars, airfare, hotels, cruises, experiences).
• Build rapport and provide personalized travel solutions.
• Achieve service and sales targets while ensuring high owner experience.
• Meet training schedule and maintain availability during CST hours.
• Support owners via email and web communications when needed.

Skills

Inbound sales

Customer service

Communication

Multitasking

Tech literacy

Education

High School Diploma or GED

Bachelor's in tourism/travel/hospitality (preferred)

Tools

Apollo/Travelport+

CW/SVC reservations system

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

This is a fully virtual work from home sales position for candidates who reside in the states of Texas, and Missouri only. Candidates who reside outside of these states will not be considered. Successful candidates must be able to meet our work at home requirements (see below).

How You’ll Shine:

Are you passionate about travel and skilled in sales? Join our team as a Travel Sales Representative with Travel + Leisure! In this role, you’ll combine your love for customer service with your sales expertise to create unforgettable travel experiences for our clients. Here’s what you’ll do:

Sales and Customer Service: Take inbound calls from excited customers ready to plan their dream vacations. Your expertise will guide them through the booking process for car rentals, airfare, hotel reservations, cruises and local experiences.

Subject Matter Expertise: As a Travel Sales Representative, you’ll be the go-to resource for our customers. Build rapport and recommend personalized, lifestyle-aligned travel solutions - air, hotel, cruise, car, and local experiences - curated for each customer.

• $17.50 per hour plus monthly sales incentives based off your performance
• Start Date: Friday October 16th

What You’ll Bring:

Proven Sales Experience: Demonstrated success in driving results through inbound service, outbound follow‑up, and relationship‑based selling.

Exceptional Interpersonal Skills: Quickly establish rapport with customers, engage in meaningful conversations, and create lasting connections. You’ll ask probing questions to understand their travel needs and seamlessly offer additional services.

Strong Multitasking Abilities: Thrive under pressure and handle multiple tasks effectively.

Education Requirement: High School Diploma or GED is required.

Customer Service and Sales Experience: Six months of experience in both areas.

Travel Experience Preferred: Six months of travel‑related experience is a plus.

Technology Agility: Comfortable managing several technology applications simultaneously (CRM, booking tools, payment systems, communication apps). Prior travel software knowledge (e.g., Amadeus, Apollo, Sabre, Worldspan) is helpful but not required; ability to learn quickly is essential.

Training Schedule: A 5‑week training schedule from 10:00 am to 7:00 pm CST.

Post‑Training Availability: Be available to work between 7:00 am and 9:00 pm CST Monday to Saturday with a set schedule provided.

Holiday Availability: Ability to work some holidays.

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Complexity

Level of decision making authority:
Guidelines and requirements will be provided to adhere to Travel Agency sales standards and requirements for travel industry.
Ensure some autonomy with clear objectives provided by Travel Agency leadership team and performance standards/service standard minimums for role.

Level of autonomy:
Work from home position will require engaged, moderate communication with direct supervisor.
Day‑to‑day objectives and bookings will be completed with autonomy, with periodic review and auditing to ensure compliance and adherence to all team policies.

Impact of incumbent's decisions on the organization:
Decisions have a direct impact on the financial revenue results and overall owner experience results.

Supervisory Responsibility:
No direct reports

Scope/Financial Responsibility:
This position is directly responsible for creating both total cash and credit sales that will have a positive impact to the Travel Agency team and overall financial results.
This position also serves all existing owners and must exceed all overall Customer service expectations by meeting minimum Overall Experience post call survey results.

Job Experience

Travel Agency experience is strongly preferred Minimum of 2-3 years of customer service experience required, call center experience preferred

Technical Skills

Good understanding of Apollo/Travelport+ (or similar GDS experience) computer reservations system. Knowledge of CW/SVC resorts and CWP/SVC internal reservation system (internal candidates) Skilled at using a PC, and knowledgeable of Microsoft Office applications, including virtual environments and call center software

• Ability to speak languages in addition to English preferred, but not required

Knowledge and Skills

Strong sales and interpersonal skills Excellent verbal and written communications skills Ability to negotiate effectively Excellent knowledge of computer reservation computer programs Strong problem‑solving skills Detail oriented and highly organized Strong ability to manage time and prioritize tasks Working knowledge of domestic and international travel trends

Minimum Requirements and Qualifications

Education

Bachelor's degree in tourism, travel, hospitality, business or related field preferred High School Degree or equivalent minimum requirement Must be able to work nights, holidays, and weekends as necessary

Travel Requirements

Minimal as primary role is based as a Work from home (WFH) and will require no daily travel to facilitate day‑to‑day functions of the role. 0% Travel Requirement

Additional Job Description

The Travel Advisor‑Domestic is responsible for making out of network (non‑timeshare arrivals) travel arrangements for Club Wyndham and Shell Vacation Club owners, including car rentals, hotel reservations, airfare, and any other related domestic bookings. This role will primarily support Domestic travel bookings for our owners.

Essential Job Responsibilities

• Meets with owners to determine travel needs, budgets and preferences. Accurately search and price a variety of different vacation types calculating the points/credits conversion when applicable, calculate commission amounts and mark ups to net fares. Advises owners regarding destinations, cultures and customs, weather, and travel restrictions/policies. (30% of time)
• Book domestic airfare, car and hotel reservations for Owners, making recommendations, and finding the best available options for their needs. May coordinate additional transportation, travel insurance, tours and activities. Collects payments, secures and books travel arrangements, and outlines all charges and fees. (25% of time)
• Maintain role standards of production related to incoming calls, cash booking targets, total booking targets, efficiency and exceeding overall customer service through exceptional Owner Experience scores. (25% of time)
• Provide service and support for existing owners with current bookings which may require modification, changes, cancellation, refunds, and or any other adjustments. (15% of time)
• Accurately respond and engage with any and all owners via email and web communications to support any travel agency needs our owners may have and initiate bookings as requested. (5% of time)

What is required for me to work from home?

Quiet workplace free of distractions and background noise High speed internet requirements Download speed of 20 mbps and upload speed of 3 mbps average ping below 100m Must be able to hardwire computer directly to a router Must have own personal device with a working camera to be used for the first week of training (until our computers reach your home) Intermediate computer proficiency and ability to troubleshoot technical issues while at home

How You’ll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.