Travel Sales Agent

World Travel Holdings; United States; Remote; USD 38,000 - 48,000; Full time

Benefits offered by this job

Base pay $15/hour

Paid training

Remote equipment provided

Support team

Medical/dental/vision after 90 days

401(k) & PTO

Job summary

World Travel Holdings is seeking motivated Travel Sales Agents to build client relationships, close sales, and drive repeat business in a remote U.S. role.

You will handle 1-2 inbound calls per hour, process reservations, and apply our Customer Connection methodology to deliver a remarkable experience. Compensation includes a base pay of $15/hour or incentives, ongoing paid training, and equipment provided for a remote setup.

Qualifications

• Full-time schedule 35-45 hours per week.
• Strong typing, internet navigation, chat, email.
• Excellent verbal, listening, and written communication.
• Open to coaching and feedback.
• Private, distraction-free home office.

Responsibilities

• Serve as a trusted travel advisor by delivering recommendations.
• Handle 1-2 inbound calls per hour to build relationships.
• Process new vacation reservations accurately and promptly.
• Follow Customer Connection methodology for a great experience.
• Manage leads with follow-ups and CRM updates.
• Proactively reach out to prospective customers.
• Navigate multiple browsers/systems, chat, and emails while talking with customers.
• Meet or exceed sales goals with team feedback.
• Be accessible via phone, email, and chat during shifts.
• Participate in team meetings and trainings.

Skills

Communication

Typing

Outbound calls

CRM usage

Remote work

Tools

Microsoft Office

CRM software

Job description

About The Role

Location Remote (U.S.)

World Travel Holdings is seeking motivated Travel Sales Agents who thrive on building strong client relationships, closing sales, and driving repeat and referral business. If you're passionate about delivering exceptional service and ready to turn your love of travel into a rewarding remote career, this could be the perfect opportunity.

What We Offer

• Pay Average first-year earnings are approximately $40K with greater potential as you gain experience. Compensation includes a guaranteed base pay of $15/hour or performance-based incentives, whichever is greater.


• Training Paid initial training and ongoing development to support your growth and success.


• Equipment We’ll provide you with the computer equipment and headset needed to work remote.


• Support Our internal support team is available real-time to help you be successful.


• Benefits Eligible 90 days after hire to include medical, dental, 401K, paid time off, and more.


• Travel Perks Experience the industry through deeply discounted cruises, access to travel agent rates, and more.

About World Travel Holdings

World Travel Holdings is the nation’s largest cruise agency and an award‑winning leisure travel company with nearly 40 travel brands. Headquartered in Fort Lauderdale, FL, we offer a people‑focused culture with a strong commitment to employee engagement and remote work. Learn more WorldTravelHoldings.com.

Key Responsibilities

• Serve as a trusted travel advisor by delivering expert recommendations tailored to customer needs.


• Build new customer relationships by handling 1-2 inbound calls per hour.


• Accurately process new vacation reservations and make requested changes to existing reservations in a timely manner.


• Adhere to our Customer Connection methodology to ensure customers receive a remarkable experience.


• Manage assigned leads by completing multiple follow-up touchpoints and updating CRM records.


• Proactively engage prospective customers through targeted outreach campaigns.


• Navigate through multiple browsers and systems, chat via instant messaging, and respond to emails all while maintaining an engaged conversation with our customer.


• Consistently meet or exceed sales goals by applying team lead feedback, executing sales strategies, and prioritizing calls effectively.


• Remain accessible and responsive via phone, email, and chat during scheduled work hours.


• Engage in team meetings and training to build knowledge and stay informed of company initiatives.

Qualifications

• Schedule Adherence Reliable and available to work a full-time schedule between 35-45 hours/week based on business needs.


• Tech Savvy Strong typing skills and proficient with internet navigation, chat, email, and Microsoft Office.


• Communication Ability to communicate through all mediums (verbal, listening, written) and confidence to make outbound, follow-up calls to customers.


• Receptive Open to receive coaching feedback through regular meetings and apply learnings.


• Dexterity Able to concentrate and sit or stand at a desk while viewing a computer screen repetitively and answering the phone for each scheduled shift.


• Remote Self-motivated and adaptable to succeed in a structured virtual call center with reliable internet (at least 5.0 Mbps upload / 10 Mbps download).


• Workspace Must have a private, distraction-free workspace where you can focus. To avoid overlap, your home office must be in a different residence from any other World Travel Holdings remote employee.

Work Schedule

• Full-time schedule (35-45 hours/week) based on business needs


• Training 6 weeks, Monday-Friday, 1000 AM-700 PM EST


• Post-Training Schedule Assigned shifts may fall between 1000 AM-1130 PM EST, including weekends, holidays, and non-consecutive days off


• Ongoing Scheduling Quarterly shift bids with schedules that may range between 600 AM-200 AM EST

Compensation & Benefits

Compensation Overview

• Paid Training $15/hour, with comprehensive onboarding and ongoing development


• Earnings Potential Average first-year earnings of approximately $40,000, with higher earning potential based on performance; includes base pay of $15/hour or incentive-based earnings, whichever is greater

Benefits Overview

• Comprehensive medical, dental, and vision coverage


• Company-paid life and disability insurance


• 401(k) with discretionary company match


• Paid time off and holidays


• Travel discounts and employee perks


• Employee Assistance Program (EAP)


• Professional development and learning opportunities

EEO Statement

World Travel Holdings is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to any status protected by applicable law.