Travel Sales Advisor

AAA Mountain West Group; Missoula (MT); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401k matching

Medical, Dental, Vision

Paid holidays

Paid time off

Volunteer time off

Free AAA Classic Membership

Product discounts

Tuition reimbursement

Competitive hourly base + commissions

Job summary

AAA Mountain West Group in Missoula is seeking a Travel Advisor to provide exceptional travel sales and support to Members. This full-time, in-branch role requires selling international and domestic packages, coordinating bookings, and delivering personalized vacation experiences.

You will act as a consultant, building long-term member relationships, and striving to meet production goals while leveraging travel industry systems and member services. Weekend availability is required.

Qualifications

• Minimum qualifications: High school diploma or equivalent; 3+ years general sales experience.
• Preferred: 3+ years of recent experience selling international and domestic travel services.

Responsibilities

• Act as a travel consultant, tailoring AAA products to create memorable vacation experiences.
• Own the relationship with members from start to finish of each travel transaction.
• Sell international and domestic vacation packages, cruises, tours, hotels, car rental, rail and air travel.
• Initiate contact with members and prospects to generate new business.
• Maintain production goals in travel sales and related products.
• Cross-sell products such as credit cards and memberships.
• Research and match partner packages to member needs; provide exceptional experiences.
• Stay current with travel industry trends to inform members.

Skills

Consultative selling

Telephone skills

Travel product knowledge

Geography knowledge

Teamwork

Bilingual

Education

High school diploma or equivalent

3+ years general sales experience

3+ years travel services sales

Tools

Google Workspace

Galileo

VAX

Apollo

Travelport

Job description

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program
• Additional Details: Competitive hourly base + commissions .

The Travel Advisor role is responsible for providing exceptional travel sales and support experiences to our Members.

This is a full-time, onsite, 5-day a week position at our AAA Missoula branch, with Saturdays included.

Essential Functions

• Travel Advisors act as consultants, tailoring our AAA products and services to create unique and memorable vacation experiences.
• Sales Owns the relationship with the member from beginning to end of each travel related transaction.
• Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel.
• Initiates contact with members, past customers, and community prospects to generate new business and encourage repeat business.
• Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (Sojourns, AAA Vacations).
• Cross-sells products such as credits cards and membership - both independently and by collaborating with specialized team members.
• Member Experience Researches, evaluates, and compares AAA Travel Partner packages to match member needs and deliver exceptional experiences.
• Stays current with world events and latest travel industry developments and trends to provide relevant information to members.
• Investigates and responds to travel-related member questions/complaints, and recommends solutions.
• Operational Support & Compliance Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements.
• Handles ticketing for air, hotel, car and rail, along with primary member servicing.
• Utilizes industry-specific systems (e.g., GDS/Apollo/Galileo) and computer applications (Google Workspace) to manage transactions.
• Applies good judgment and decision-making to identify customer needs and ensure high accuracy in all bookings.
• Acts as a consultant, tailoring products and services to create unique and memorable vacation experiences.

Knowledge/Skills/Abilities

• Strong working knowledge of computer applications (e.g., Google Workspace), with effective telephone skills.
• Familiarity with industry-specific systems (e.g., Galileo, VAX, etc.) preferred GDS experience preferred (Apollo/Galileo/Travelport)
• Strong consultative selling skills with the ability to listen to members' needs.
• Self-motivated sales drive and documented sales success.
• Detailed knowledge of travel products.
• Knowledge of worldwide geography, the ability to read and interpret maps and brochures.
• Ability to identify customer needs and recommend solutions.
• Application of good judgment and decision making.
• Ability to work efficiently both independently and as part of a team.
• Bilingual communication skills are a plus.

Education / Competencies / Certifications / Licenses

• Minimum Qualifications High school diploma or equivalent 3+ years of general sales experience.
• Preferred Qualifications 3+ years of recent experience selling international and domestic travel services.

Work Environment/Physical Requirements

• This is an in-branch position. Saturday availability is required, along with occasional evenings for special events.
• Work consist of sitting at a desk, table or computer workstation for extended periods of time.
• May travel by car, plane or other form of transportation to attend business meetings or conferences.
• Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

#LI-YV1 - This role is subject to an incentive compensation plan.

While top performers earn more, we expect most employees to earn between $0 and $38,000 annually in incentives, contingent upon performance.

Welcome to AAA Mountain West Group (MWG), serving Northern California, Nevada, Utah, Arizona, Alaska, Wyoming, and Montana.

We are a not‑for‑profit, membership‑based organization that has served our Members for over a century: from our legendary roadside assistance and award‑winning insurance products to free travel planning and new innovations.