Travel Reservation Specialist (Remote)

Morley; Town of Florida (NY); Remote; USD 35,000 - 50,000; Full time

Job summary

A renowned travel services company is seeking a remote customer service representative. The role involves recommending trips, answering inquiries, and booking reservations. Candidates should have a high school diploma and two years of experience in sales or customer service. This position offers competitive pay, benefits, and a supportive work environment.

Benefits

Competitive pay

Comprehensive benefits package

401(k) with company match

Health and wellness benefits

Qualifications

• Two or more years of sales or customer service experience, preferably in call centers, retail, or hospitality.
• Excellent written and verbal communication skills required.
• Knowledge of geography and current global events is essential.

Responsibilities

• Recommend trips and excursions based on customer interests.
• Answer customer inquiries and provide timely information.
• Book reservations for various cultural and educational experiences globally.
• Communicate effectively through inbound and outbound conversations.
• Ensure adherence to time-sensitive queues and processes.

Skills

Customer service experience

Sales experience

Excellent written communication

Excellent verbal communication

Knowledge of geography

Education

High school diploma or equivalent

Tools

Salesforce

Job description

Overview

Employer Industry: Travel Services

Why consider this job opportunity

• Competitive pay and comprehensive benefits package
• Opportunity for career advancement within a respected travel organization
• Remote work environment from the comfort of your home in Michigan
• Work schedule: Monday through Friday, 9 a.m. to 6 p.m. Eastern time (no nights or weekends)
• Access to health and wellness benefits, including medical, dental, and vision insurance
• 401(k) with company match and additional financial benefits available

What to Expect (Job Responsibilities)

• Recommend trips and excursions based on customer interests and preferences
• Answer customer inquiries and provide timely information
• Book reservations for various cultural and educational experiences globally
• Communicate effectively through inbound and outbound conversations, maintaining a positive attitude
• Ensure adherence to time-sensitive queues and processes

What is Required (Qualifications)

• High school diploma or equivalent
• Two or more years of sales or customer service experience, preferably in call centers, retail, or hospitality
• Excellent written and verbal communication skills
• Knowledge of geography and current global events
• Must be able to maintain a reliable work schedule

How to Stand Out (Preferred Qualifications)

• College degree in a relevant field, such as communications, hospitality, or education
• Working knowledge of Salesforce

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