Travel Representative

Inspired; Colorado Springs (CO); Remote; USD 40,000 - 54,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Flexible scheduling

Remote work

Job summary

A travel service agency is looking for a Travel Customer Representative to assist clients throughout their travel journey. Responsibilities include responding to inquiries, managing bookings, and resolving issues with exceptional service. The ideal candidate should have strong communication skills and customer service experience, be organized and tech-savvy, and have a passion for travel. This role offers 100% remote work, flexible scheduling, and travel perks, providing a supportive team environment with growth opportunities.

Qualifications

• Must have strong customer service experience, preferably in travel or hospitality.
• Excellent communication skills are essential.
• Must be organized, dependable, and possess high attention to detail.
• Tech-savvy and quick to learn booking platforms and systems.

Responsibilities

• Respond to client inquiries timely and professionally.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate information about travel policies and documents.
• Follow up with clients to confirm trip details.
• Handle concerns with empathy and problem-solving skills.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Proactive with attention to detail

Comfortable with technology

Travel knowledge

Tools

Booking platforms

Booking systems

Job description

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, we'd love to hear from you. Apply today and start your journey with Viaja con Andrea!