Travel Program Lead: Policy, Data & Partners

Nixon Peabody LLP; City of Albany (NY); Hybrid; USD 81,000 - 145,000; Full time

Job summary

Nixon Peabody LLP seeks a Travel Program Manager to oversee the day-to-day operation of the firm's travel program and act as the primary liaison between internal stakeholders and the Travel Management Company, preferred travel suppliers, and other external partners.

The role drives performance through data analysis, policy administration, and stakeholder engagement, resolves escalated traveler issues, and supports continuous improvement, with a hybrid work arrangement available.

Qualifications

• Bachelor's degree in Business, Hospitality, Finance, or related field.
• 4+ years of corporate travel program experience.
• Experience working with a Travel Management Company (TMC) and suppliers.
• GBTA certification or similar is a plus.
• Strong relationship-management and negotiation skills.
• Analytical mindset with ability to translate data into actions.

Responsibilities

• Serve as the firm's day-to-day relationship contact for the TMC and travel suppliers.
• Lead business reviews with the TMC and suppliers and drive program improvements.
• Act as escalation point for traveler issues and coordinate resolutions.
• Oversee configuration and optimization of the online booking tool.
• Partner with Finance to ensure travel data flows for billing and reporting.
• Administer travel policy and provide guidance to stakeholders.
• Develop training resources for travelers and coordinators.
• Coordinate group travel and firm events with the TMC and suppliers.

Skills

Vendor relationship management

Data analysis

Negotiation

Stakeholder communication

Problem solving

Education

Bachelor's degree in Business/Hospitality/Finance

GBTA certification or similar

Tools

Online booking tools

Job description

Nixon Peabody LLP seeks a Travel Program Manager to oversee the day-to-day operation of the firm's travel program and act as the primary liaison between internal stakeholders and the Travel Management Company, preferred travel suppliers, and other external partners.

The role drives performance through data analysis, policy administration, and stakeholder engagement, resolves escalated traveler issues, and supports continuous improvement, with a hybrid work arrangement available.