Travel Operations Team Lead

Dsv Air & Sea SAU; Henderson (NV); On-site; USD 76,500 - 93,500; Full time

Job summary

DSV invites applications for a Travel Team Supervisor position based in Henderson, NV. This role oversees daily operations across multiple shifts, ensuring safety, service quality, and cost efficiency while mentoring Supervisors and frontline staff.

The successful candidate will coordinate with Operations Management on staffing forecasts, drive improvements, and implement SOPs, with an expected base pay of about $85,000 per year, depending on experience and location.

Responsibilities

• Conduct staff meetings to review daily and weekly work activities, plan workload, and support continuous improvement.
• Keeps management and client representatives informed of operational issues that may impact service, safety, or cost.
• Leads and oversees larger, multi-shift, or higher-complexity operations within the facility.
• Provides coaching, mentoring, and guidance to Supervisors and lead team members.
• Partners closely with Operations Management to support operational planning, staffing strategies, and workload forecasting.
• Proactively identifies operational risks, trends, and improvement opportunities and develops action plans.
• Ensures consistent execution of SOPs, safety standards, and quality requirements across teams.
• Drives achievement of productivity, service, safety, and financial KPIs.
• Supports cost control initiatives and leads continuous improvement projects.
• Acts as a primary escalation point for complex employee relations, performance, or operational issues.
• Participates in workforce planning, succession planning, and talent development activities.
• Supports implementation of new processes, systems, or client requirements.
• Communicate effectively with senior leadership and client representatives on operational performance and risks.
• Reviews operational data and metrics to guide decision-making.
• Supports audits, compliance reviews, and corrective action plans.
• Assists in physical operations as needed to ensure service continuity

Job description

DSV invites applications for a Travel Team Supervisor position based in Henderson, NV. This role oversees daily operations across multiple shifts, ensuring safety, service quality, and cost efficiency while mentoring Supervisors and frontline staff.

The successful candidate will coordinate with Operations Management on staffing forecasts, drive improvements, and implement SOPs, with an expected base pay of about $85,000 per year, depending on experience and location.