Travel Operations Assistant

Indagare; New York (NY); Remote; USD 40,000 - 60,000; Full time

Job summary

A travel company is seeking Travel Operations Assistants to manage logistics for trip planning remotely. Candidates should have a passion for travel, excellent organizational skills, and experience with customer service. Responsibilities include gathering itinerary details, making reservations, and collaborating with partners. A Bachelor’s degree and 1+ years of experience are preferred. This is a fully remote position based in the United States.

Qualifications

• 1+ years of full-time professional experience preferred.
• A passion for travel planning and desire to grow.
• Ability to adjust to changing priorities in a fast-paced environment.

Responsibilities

• Gather details for trip itineraries.
• Make and confirm reservations.
• Create detailed trip proposals and documents.

Skills

Customer service

Organizational skills

Attention to detail

Travel planning

Education

Bachelor’s degree

Tools

Microsoft Office

Google Suite

Slack

Salesforce

Zoom

Job description

Overview

Indagare is seeking Travel Operations Assistants to join our Bookings team. Our Travel Operations staff support a Trip Designer partner, working closely with them to manage the logistical and operational needs of all trip-planning activities that enable our members to discover authentic experiences and make remarkable journeys.

You will report to the Operations Manager. This is a fully remote position.

What You’ll Do

• Ensure all-important details are gathered to put together a trip itinerary. This includes:
• Corresponding by phone and/or email with hotels and other suppliers (tour guides, ground operators, etc.) to check rates and availability.
• Making and confirming reservations and services.
• Creating and editing detailed trip proposals, itineraries, and final documents.
• Troubleshooting common travel questions such as routing, visa requirements, etc.
• Ensuring accurate pricing, invoicing, and payments working with international currencies.
• Establish strong relationships with travel partners and destination experts.
• Collaborate and share intel with other Travel Operations Assistants and Designers, as well as assist in training and coverage efforts.
• Expand your knowledge of the travel industry and destinations via Indagare training to grow into a Trip Designer or Operations Lead role.
• Other duties as assigned.
• This position is currently remote and can be based anywhere in the United States.

What You’ll Bring

• Bachelor’s degree preferred
• 1+ years of full-time professional experience preferred
• A passion for travel planning and a strong desire in growing into a travel specialist
• A natural ability to deliver excellent customer service in line with our hospitality ethos
• Strong organizational skills with demonstrated ability to meet key milestones on time and with quality
• Excellent attention to detail and follow-through
• Ability to adjust to changing priorities and handle multiple assignments at once in a fast-paced, dynamic environment
• Positive and collaborative attitude
• Technical skills to get the job done. This includes being proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Google Docs, Google Sheets). Slack, Salesforce and Zoom experience preferred