Travel Customer Representative - Remote

Medium; Texas City (TX); Remote; USD 40,000 - 65,000; Full time

Job summary

A leading travel agency is seeking a Travel Customer Representative to assist clients with their travel needs. This remote role involves delivering excellent customer service, managing bookings, and ensuring client satisfaction. Ideal candidates have a passion for travel, strong communication skills, and experience in customer service. The position offers flexibility, growth opportunities, and a supportive team culture.

Benefits

Flexible work schedule

Training and professional development

Positive team culture

Access to travel industry tools

Incentive-based earnings

Qualifications

• Prior experience in customer service, travel, or hospitality preferred.
• Excellent verbal and written communication skills.
• Ability to multitask and manage multiple client needs simultaneously.
• Comfortable working in a fully remote setting with minimal supervision.
• Strong problem-solving and follow-up skills.
• Proficiency with email, online forms, and booking tools.
• Must be 18+ with a reliable computer and internet connection.
• Passion for travel and helping others plan memorable experiences.

Responsibilities

• Respond to client inquiries regarding travel destinations, accommodations, and activities.
• Deliver professional customer service through phone, email, and online platforms.
• Research and present travel options that align with client preferences.
• Assist with reservations, booking confirmations, and itinerary management.
• Maintain accurate records and follow up with clients.
• Stay informed about industry updates and promotions.
• Collaborate with team members for seamless client experiences.

Skills

Customer service experience

Communication skills

Multitasking

Problem-solving

Proficiency with booking tools

Passion for travel

Job description

About Us

Destination Knot is a licensed travel agency specializing in cruises, resorts, group travel, and personalized itineraries. We are committed to exceptional client care, professional training, and creating memorable travel experiences. Our team thrives in a supportive environment where individuals can grow into skilled professionals in the tourism and hospitality industry.

Overview

We are looking for a Travel Customer Representative to join our team. In this role, you will assist clients with their travel needs, provide excellent service, and ensure every detail of their trip is handled with care. This is a remote position ideal for those passionate about travel and helping others plan meaningful experiences.

Responsibilities

• Respond to client inquiries regarding travel destinations, accommodations, transportation, and activities
• Deliver professional customer service through phone, email, and online platforms
• Research, prepare, and present travel options that align with client preferences
• Assist with reservations, booking confirmations, and itinerary management
• Maintain accurate records and follow up with clients to ensure satisfaction
• Stay informed about industry updates, promotions, and supplier resources
• Collaborate with team members to ensure seamless client experiences

Qualifications

• Prior experience in customer service, travel, or hospitality preferred
• Excellent verbal and written communication skills
• Ability to multitask and manage multiple client needs simultaneously
• Comfortable working in a fully remote setting with minimal supervision
• Strong problem-solving and follow-up skills
• Proficiency with email, online forms, and booking tools
• Must be 18+ with a reliable computer and internet connection
• Passion for travel and helping others plan memorable experiences

What We Offer

• Flexible, remote work schedule
• Training and ongoing professional development
• A supportive and positive team culture
• Access to exclusive travel industry tools and resources
• Opportunities for incentive-based earnings and travel perks

Salary: $40,000 - $65,000 a year

Work Environment

This is a remote position offering flexibility, growth opportunities, and the chance to work in a dynamic, rewarding travel agency environment.