Travel Customer Representative - Remote

Destination Knot | Travel Careers; Baltimore (MD); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading travel agency is seeking a Travel Customer Representative to assist clients with their travel needs and provide excellent service. This remote position is perfect for those passionate about travel and ensuring every detail of clients' trips is handled with care. Ideal candidates should have customer service experience and strong communication skills. The role offers flexibility, growth opportunities, and access to exclusive travel industry tools.

Benefits

Flexible, remote work schedule

Training and ongoing professional development

Access to exclusive travel industry tools and resources

Opportunities for incentive-based earnings and travel perks

Qualifications

• Prior experience in customer service, travel, or hospitality preferred.
• Excellent verbal and written communication skills.
• Ability to multitask and manage multiple client needs simultaneously.
• Comfortable working in a fully remote setting with minimal supervision.
• Strong problem-solving and follow-up skills.
• Proficiency with email, online forms, and booking tools.
• Must be 18+ with a reliable computer and internet connection.

Responsibilities

• Respond to client inquiries regarding travel destinations, accommodations, transportation, and activities.
• Deliver professional customer service through phone, email, and online platforms.
• Research, prepare, and present travel options that align with client preferences.
• Assist with reservations, booking confirmations, and itinerary management.
• Maintain accurate records and follow up with clients to ensure satisfaction.
• Stay informed about industry updates, promotions, and supplier resources.
• Collaborate with team members to ensure seamless client experiences.

Skills

Customer service

Communication

Multitasking

Problem-solving

Job description

About Us

Destination Knot is a licensed travel agency specializing in cruises, resorts, group travel, and personalized itineraries. We are committed to exceptional client care, professional training, and creating memorable travel experiences. Our team thrives in a supportive environment where individuals can grow into skilled professionals in the tourism and hospitality industry.

Position Overview

We are looking for a Travel Customer Representative to join our team. In this role, you will assist clients with their travel needs, provide excellent service, and ensure every detail of their trip is handled with care. This is a remote position ideal for those passionate about travel and helping others plan meaningful experiences.

Key Responsibilities

• Respond to client inquiries regarding travel destinations, accommodations, transportation, and activities


• Deliver professional customer service through phone, email, and online platforms


• Research, prepare, and present travel options that align with client preferences


• Assist with reservations, booking confirmations, and itinerary management


• Maintain accurate records and follow up with clients to ensure satisfaction


• Stay informed about industry updates, promotions, and supplier resources


• Collaborate with team members to ensure seamless client experiences

Qualifications

• Prior experience in customer service, travel, or hospitality preferred


• Excellent verbal and written communication skills


• Ability to multitask and manage multiple client needs simultaneously


• Comfortable working in a fully remote setting with minimal supervision


• Strong problem-solving and follow-up skills


• Proficiency with email, online forms, and booking tools


• Must be 18+ with a reliable computer and internet connection

What We Offer

• Passion for travel and helping others plan memorable experiences


• Flexible, remote work schedule


• Training and ongoing professional development


• A supportive and positive team culture


• Access to exclusive travel industry tools and resources


• Opportunities for incentive-based earnings and travel perks

Work Environment

This is a remote position offering flexibility, growth opportunities, and the chance to work in a dynamic, rewarding travel agency environment.