Travel Customer Care Specialist - Remote & Flexible Hours

Enchanted Horizons Travel; Tempe (AZ); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Comprehensive training

Flexible remote work options

Opportunities for growth

Supportive, team-focused environment

Job summary

Enchanted Horizons Travel is seeking a motivated Customer Service Representative to assist clients in the travel industry, guiding them through planning and booking with a focus on exceptional service.

You will respond to inquiries, provide destination information, and maintain professional communication. The role offers flexible remote work options (part-time or full-time) with opportunities for growth in the travel sector.

Qualifications

• Strong communication and interpersonal skills.
• Customer service experience preferred, but not required.
• Comfortable using computers, email, and web-based systems.
• Detail-oriented with a positive, solution-focused mindset.

Responsibilities

• Respond to customer inquiries via phone, email, and online messaging.
• Assist clients with travel planning, reservations, and general questions.
• Provide accurate information about destinations, travel options, policies, and procedures.
• Maintain clear, professional, and timely communication.
• Document client interactions and updates in company systems.
• Support clients before, during, and after travel as needed.

Skills

Strong communication

Interpersonal skills

Customer service

Time management

Computer literacy

Detail oriented

Tools

Email

Web-based systems

Job description

Enchanted Horizons Travel is seeking a motivated Customer Service Representative to assist clients in the travel industry, guiding them through planning and booking with a focus on exceptional service.

You will respond to inquiries, provide destination information, and maintain professional communication. The role offers flexible remote work options (part-time or full-time) with opportunities for growth in the travel sector.