Travel Counselor

Epic Systems Corporation; Madison (WI); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Epic Systems Corporation in Madison, WI is seeking a Travel Counselor to coordinate travel logistics for employees visiting customers and support our travel needs across a staff of over 14,000. This role includes hotel reservations, air and ground transportation, and some reception duties.

Position is based on the campus in Madison with relocation assistance. Live close to the Verona/ Madison area; shift is 2nd (4:00 pm – 12:00 am) with differential and growth opportunities.

Qualifications

• Strong communication skills essential for coordinating travel with staff and customers.
• Excellent organizational abilities to manage bookings and itineraries.
• Ability to make quick decisions under pressure.
• Customer service mindset focused on satisfaction and support.
• Proactive problem solving to handle itinerary changes smoothly.
• Self-management and reliability in a fast-paced environment.
• COVID-19 vaccination may be required as per policy.
• Willingness to work 2nd shift and relocate to the Madison area.

Responsibilities

• Coordinate travel logistics for employees visiting customers.
• Manage all aspects of corporate travel: hotel reservations, air and ground transportation.
• Support customers through reception duties and related tasks.

Skills

Strong communication

Organization

Decision-making

Customer service

Problem solving

Self-management

Vaccination

Shift flexibility

Job description

Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

Our 24/7 travel department plays a vital role in Epic's overall success. As a Travel Counselor, you will coordinate travel logistics for employees visiting our customers and provide support when travel plans don't go as expected. You'll manage all aspects of corporate travel—including hotel reservations and air and ground transportation for our staff of over 14,000. Travel Counselors also support our customers through some reception duties.

Live affordably in a city known for its rising tech talent.

Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor).

More than just important work

Our uniquely themed campus was designed to heighten your ability to get stuff done in your office, a conference room, or by the fireplace in a comfy chair. All meals are restaurant-quality but cost only a few dollars, and they're prepared by a team comprised of kitchen talent from restaurants around the country. And, after five years here, you'll earn a four-week sabbatical anywhere in the world. Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica.

We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit-based compensation will reflect the impact your work has on the company and our customers. You'll also be eligible for annual raises and bonuses, as well as stock grants, which give you an even greater stake in the success of Epic and our customers. Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride. As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Please see our full non-discrimination statement at https://careers.epic.com/EEO.

• Available to work 2nd shift (4:00 pm - 12:00 am, shift differential included)
• Adaptability in a fast-paced environment
• Strong communication, organization, and decision-making skills
• Ability to self-manage and creatively problem solve
• Have a customer-service mindset
• Live within 45 minutes of Epic's Campus in Verona, WI or be willing to relocate
• COVID-19 vaccination