Travel Consultant - Remote VIP

Lensa; Richmond (VA); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a leading travel company as a VIP Travel Consultant, managing travel for exclusive clients. Utilize your GDS expertise and client service skills to provide exceptional service. Enjoy a collaborative culture and various benefits including travel perks and skill development opportunities.

Benefits

Health Insurance

Retirement Benefits

Parental Leave

Travel Perks

Skill Development

Wellbeing Resources

Qualifications

• 1+ years corporate travel experience including fares, ticketing, car, hotel, air, and rail.
• Native GDS expertise required.

Responsibilities

• Advise and arrange travel for corporate business customers.
• Conduct analysis and research on travel options.

Skills

Client Service

Attention to Detail

Teamwork

Communication

Tools

Sabre

Apollo

Amadeus

Job description

1 week ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, American Express Global Business Travel, is seeking professionals. Apply via Lensa today!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

Do you have the precision, professionalism, and passion for quality we’re looking for? As a VIP Travel Consultant for GBT, you’ll manage travel for some of our most exclusive and rewarding VIP clients, including business executives and famous names in the entertainment industry. We offer great shift premiums for those who work alternative shifts and who have dual GDS experience!

We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at GBT!

We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.

What You’ll Do On a Typical Day

1. Advise and arrange travel for corporate business customers (both individuals and groups) in the US
2. Conduct analysis and research on travel options, and proactively anticipate traveler needs to sell additional services
3. Arrange and book domestic and international business travel, in a variety of complexities, for air, road, rail, and accommodations
4. Use of one of our Global Distribution Systems (GDS)
5. Ensure compliance with customers’ travel policies, service provider policies, and regulatory requirements
6. Use positive telephone service techniques and act on special customer requests
7. Prevent fraudulent callers from trying to book trips after hours by following our security protocols
8. Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What Are We Looking For?

• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise (Sabre, Apollo, Amadeus)
• 1+ years corporate travel experience, including fares, ticketing, car, hotel, air, and rail for domestic and international travel
• Excellent professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Thank you in advance for providing an updated resume to further highlight your interest in this particular opportunity.

If applying for a role in a different entity from the one you’re currently employed by, please ensure during the recruitment process that you understand the potential difference in your benefits should you be successful.

Location

United States

The US national hourly wage range for this position is from $20.00 to $35.00 per hour. The range includes the hourly rate that GBT expects to pay for the role. Actual hourly wage will be based on factors including the scope and complexity of the role and the candidate’s relevant experience, skills, knowledge, and work location.

This role is eligible for an annual Performance-Based Incentive, which rewards participants based on company performance. For more information about our US benefits programs, please review our Benefits-at-a-Glance document.

Benefits at a glance: https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT_2023BenefitsAtAGlance_Without_Rates_Final.pdf

The #TeamGBT Experience

• Flexible benefits tailored to each country, starting the day you do, including health insurance, retirement, parental leave, adoption assistance, and more
• Travel perks: weekly deals from major travel providers on flights, hotels, cruises, and car rentals
• Skill development: global tuition assistance, access to 20,000+ courses, leadership programs, and internal job openings
• Commitment to Diversity, Equity, and Inclusion through global Inclusion Groups
• Wellbeing resources supporting mental and emotional health for you and your family
• And much more!

All applicants will receive equal consideration without regard to age, sex, gender, pregnancy, race, color, citizenship, religion, disability, or other protected characteristics.

Click here for additional disclosures per LA County Fair Chance Ordinance.

We are committed to providing reasonable accommodations for individuals with disabilities. Please inform your recruiter if needed. For data privacy details, see our Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a great addition, apply anyway — you might be exactly who we’re looking for!

Learn more at our careers page.