Travel Consultant – Remote VIP

American Express Global Business Travel; Indianapolis (IN); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading travel management company seeks a VIP Travel Consultant in Indianapolis, IN. The ideal candidate will have over a year of corporate travel experience and expertise in GDS systems. Responsibilities include arranging travel for VIP clients and ensuring compliance with policies. A collaborative and detail-oriented professional with excellent communication skills is desired. Competitive benefits and career growth opportunities are offered.

Benefits

Flexible benefits tailored to each country

Travel perks with major providers

Access to over 20,000 courses

Qualifications

• 1+ years corporate travel experience, handling fares, ticketing, and accommodations.
• Proven ability to resolve customer issues quickly and independently.
• Passion for anticipating client needs proactively.

Responsibilities

• Manage travel arrangements for corporate clients in the US.
• Conduct analysis on travel options and anticipate traveler needs.
• Ensure compliance with travel policies and service provider policies.
• Collaborate with team members to improve service levels.

Skills

Client service excellence

GDS expertise (Sabre, Apollo, Amadeus)

Attention to detail

Excellent communication skills

Teamwork

Job description

Overview

Amex GBT is a place where colleagues find inspiration in travel as a force for good and can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Do you have the precision, professionalism, and passion for quality we’re looking for? As a VIP Travel Consultant for GBT, you’ll manage travel for some of our most exclusive and rewarding VIP clients, including business executives and famous names in the entertainment industry. We offer great shift premiums for those who work alternative shifts and who have dual GDS experience.

We’re proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at GBT. We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.

What You’ll Do on a Typical Day

• Advise and arrange travel for corporate business customers (both individuals and groups) in the US
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel in a variety of complexity for air, road, rail, and accommodations
• Use of one of our Global Distribution Systems (GDS)
• Ensure compliance with customers’ travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Prevent fraudulent callers from trying to book trips after hours by following our security protocols
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What Are We Looking For?

• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise (Sabre, Apollo, Amadeus)
• 1+ years corporate travel experience, including fares, ticketing, car, hotel, air, and rail for domestic and international travel
• Excellent professional communication (written and verbal)
• Attention to detail
• Act with integrity, and safeguard personal traveler information
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Thank you for your interest. We encourage you to apply if you’re passionate about the mission, even if you don’t meet every requirement.

The TeamGBT Experience

• Flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources
• Travel perks with deals from major travel providers on flights, hotels, cruises, and car rentals
• Develop the skills you want with access to over 20,000 courses on our learning platform, leadership courses, and internal job openings
• Inclusion initiatives and groups to discuss challenges and drive awareness and action
• And much more

All applicants will receive equal consideration for employment without regard to age, sex, gender, pregnancy, race, color, citizenship, religion, disability, or any other protected class.

We are committed to providing reasonable accommodations to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation during the hiring process.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, please apply anyway.