Travel Consultant III

American Express Global Business Travel; Concord (NH); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Travel perks

Professional development

Job summary

American Express Global Business Travel is seeking a Travel Consultant to join the U.S. Military and Government team.

You will provide outstanding customer service to defense and government travelers before, during, and after their business trips, ensuring a seamless travel experience through our technology and expertise. The role requires 5+ years of corporate travel consulting experience, native Sabre GDS proficiency, strong communication, and a commitment to integrity and privacy.

Qualifications

• 5+ years of experience as a corporate travel consultant.
• Professional communication (written and verbal).
• Attention to detail and proactive service mindset.
• Passion for excellence in client service and problem resolution.
• Integrity and handling sensitive traveler information.
• Strong understanding of the travel industry (business/leisure).
• Ability to work in a team and accept feedback.

Responsibilities

• Advise and arrange travel for corporate customers (individuals and groups).
• Research travel options and anticipate traveler needs to upsell services.
• Book domestic and international travel (air, rail, accommodations) of varying complexity.
• Use Global Distribution Systems (GDS) Sabre.
• Ensure compliance with travel policies and regulatory requirements.
• Provide courteous service and respond to special requests.
• Collaborate with the team to coach and improve service levels.

Skills

Corporate travel experience

Professional communication

Attention to detail

Customer service excellence

Teamwork

Integrity

Tools

Sabre

Job description

United States

Full time

J-83987

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

In this role, you’ll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients.

As a Travel Consultant, you will provide outstanding customer service to defense & government travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.

What You’ll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and proactively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Global Distribution Systems (GDS) Sabre
• Ensure compliance with customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate with your team to coach, mentor, and provide constructive feedback to improve service levels

What We’re Looking For

• 5+ Years of experience as a corporate travel consultant
• Native GDS expertise (Sabre)
• Professional communication (written and verbal)
• Attention to detail.
• Passion for excellence in client service, including proactive anticipation of needs
• Act with integrity and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

We accept military experience/certifications as a substitute for some requirements.

Because this role supports a United States Federal Government client, the successful candidate must be a U.S. Citizen; authorization to work in the United States alone is not sufficient. Employment is contingent upon the ability to meet government eligibility requirements, including the successful completion of both company and government background investigations, which may include a review of criminal history and credit records.

Location

United States

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/CWT%20US%20Benefits%20at%20a%20Glance.pdf?version=0)

This role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies.

The #TeamGBT Experience

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/).

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;