Travel Consultant II– Chat Support

American Express Global Business Travel; Indianapolis (IN); On-site; USD 39,000 - 73,000; Full time

Job summary

American Express Global Business Travel is seeking a Chat Travel Consultant to support Defense & Government travelers. You will provide exceptional customer service before, during, and after trips, using chat to resolve issues and arrange bookings for domestic and international travel. The role requires 3+ years as a travel consultant, Sabre GDS experience, and U.S.

citizenship for federal contracting. You will operate in a flexible schedule within a 24x7 environment and communicate effectively

Qualifications

• 3+ years of experience as a Travel Consultant.
• Experience using Sabre GDS for travel bookings.
• U.S. citizenship due to Federal Government contract.
• Excellent written and verbal English communication.
• Ability to multitask in a fast-paced environment.
• Flexible schedule including evenings, weekends, holidays.

Responsibilities

• Consulting with travelers via Chat to recommend tailored resolutions.
• Troubleshooting travel issues via chat.
• Booking and changing domestic and international flights, cars and hotels.
• Multi-tasking across multiple conversations simultaneously.
• Working in a multi-account, fast-paced environment.

Skills

Customer service

Communication

Time management

Problem solving

Tools

Sabre GDS

Job description

United States

Full time

J-84574

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

In this role, you’ll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients.

As a Chat Travel Consultant, you will provide outstanding customer service to Defense & Government travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.

What You'll Do

• Consulting with travelers via Chat so that you can recommend tailored resolutions to immediately meet their needs
• Troubleshooting any customer travel issues via chat
• Assisting travelers by expertly booking and changing domestic and international flights, cars and hotels
• Multi-tasking as you will be conducting multiple customer conversations simultaneously
• Multi-account fast-paced environment

What We're Looking For

• 3+ years of experience as a Travel Consultant.
• Experience using Sabre GDS for domestic and international travel bookings.
• U.S. citizenship required due to Federal Government contract requirements.
• Strong commitment to providing excellent customer service.
• Good written and verbal communication skills in English.
• Comfortable using multiple computer systems and tools at the same time.
• Strong problem-solving skills with the ability to find effective solutions quickly.
• Excellent attention to detail, organization, and time-management skills.
• Ability to stay positive, flexible, and professional in a fast-paced environment.
• Team-oriented, eager to learn, and able to work a flexible schedule.

Operating hours 24 x 7. Must be flexible and prepared to work evenings, overnights, weekends and holidays.

The US national base salary range for this position is from $ $39,200.00 - $72,800.00 Annually. The national range provided includes the base salary that the company expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Location

United States

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/CWT%20US%20Benefits%20at%20a%20Glance.pdf?version=0)

This role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies.

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .

What if I don’t meet every requirement?

If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;