Travel Consultant (After-Hours)

Seneca Holdings; Virginia Beach (VA); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Seneca Holdings is seeking an After-Hours Travel Consultant in Virginia Beach, VA to provide expert travel guidance and seamless travel arrangements for corporate clients. This role requires at least 2 years of travel consulting experience and involves planning every aspect of business travel, ensuring quality accommodations, and maintaining updates for clients. The position starts with on-site training before transitioning to a remote role. An excellent customer service attitude is required.

Qualifications

• Minimum of 2+ years of travel consultant experience.
• Expertise in airline, hotel, and car rental reservation systems.
• Ability to maintain accurate status tracking in operational queues.

Responsibilities

• Provide expert travel guidance for corporate clients.
• Plan all aspects of business travel to ensure quality accommodations.
• Conduct research on travel industry trends to advise clients effectively.

Skills

Customer service

Travel industry knowledge

Cost-effective travel arrangements

Job description

After-Hours Travel Consultant

CI Azumano is seeking an After‑Hours Travel Consultant to support an existing client. The Travel Consultant provides expert travel guidance and ensures seamless travel arrangements for corporate clients.

This position requires on‑site training in Virginia Beach, VA, but is remote once training is complete.

Roles and Responsibilities

• Serve as a travel expert and professional guide for contracted corporate clients.
• Ensure that every facet of the business travel experience (domestic and international) is well planned, adheres to organizational travel policies, and validates that a high quality of accommodation and transportation is secured for the traveler.
• Conduct exhaustive fact‑finding interviews of the traveler or corporate representative to ascertain the particulars of the travel needs, then apply their knowledge of travel systems, airline reservation systems, hotel reservation systems, and car rental companies, Amtrak, etc. to secure cost‑effective travel arrangements.
• Maintain proper tracking of the status/entries in the main operational queues (Action, Error, and Cancel), and initiate steps as prescribed in the applicable SOP.
• Initiate cancellation or reservation change processes to their completion, where applicable, to include expedient client agency notification.
• Provide updates, as necessary, to client organizations to ensure their full awareness of information and status related to the pending travel (i.e., itinerary, local customs, passports, visas, vaccination certificates, and other advisories).
• Conduct routine research of travel industry changes, trends, and offerings to ensure they are working with the most up‑to‑date information when advising client agencies.
• Maintain a superb customer service attitude and demeanor at all times while providing quality service, timely and accurate completion of travel arrangements and recommending value‑added services to the client agency.

Basic Qualifications

• 2+ years of travel consultant experience

Equal Opportunity Statement

Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti‑discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.