Travel Consultant

AAA Auto Club Enterprises; Redlands (CA); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Health coverage

401(K) matching

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises is seeking Travel Consultants in the United States (CA Redlands area) to sell domestic and international travel packages, cruises, and land itineraries. You will leverage your travel knowledge and sales skills to tailor experiences for AAA members and generate referrals across multiple systems.

The role emphasizes strong communication, organization, and proficiency with office software. Training is provided, with opportunities for advancement and competitive incentives.

Qualifications

• High school diploma required; college degree preferred.
• Pass comprehensive background check and drug screening.
• 2–5 years sales experience in a performance-driven environment; strong revenue ownership.

Responsibilities

• Sells international and domestic travel packages including cruises, land packages, air, car, and hotel.
• Shares knowledge from travel experiences and studies with members.
• Develops long-standing member relationships and builds referrals.
• Recommends tailored travel experiences and cross-sells related products.
• Supports training and progression toward leadership roles.

Skills

Sales experience

Customer service

Organization skills

Computer literacy

Typing 30 WPM

Education

High school diploma required

2- to 4-year college degree preferred

Tools

Microsoft Office

Travel booking systems

Job description

Discovering the World- One Member at a Time!

A love of travel attracts many people to the field, but to succeed a Travel Consultant must be passionate about travel and the endless opportunities it brings to bridge history, cultures and cuisine. Successful Travel Consultant must have a strong sales drive, organizational skills with an eye for detail, ability to multi-task in a fast-paced environment, demonstrated proficiency in navigating computers and various programs; must possess good written and oral communication skills and the ability and interest to be in a continuous learning curve.

What does a AAA Travel Consultant do?

• Sells international and domestic travel packages including cruises, land packages, travel itineraries, air, car, and hotel
• Shares knowledge and expertise from personal experiences and/or education study trips
• Develops long standing relationships with our members and builds referral and repeat business
• Makes appropriate recommendations to ensure the trip experience is more than expected and tailored to the members expectations
• Cross sells relevant products to enhance the trip experience such as AAA Member Rewards Credit Card and identify theft referrals

For the right individual this opportunity will be a career path for future leadership opportunities. As you progress you will be evaluated to determine proficiencies in sales, customer service, administrative, operations, up-selling, cross-selling and meeting goals. Successful completion of evaluations may result in continued growth opportunities to expand into leadership as a manager.

• We offer extensive training to aid you in your career development through The Auto Club University
• Regular recognition through various company programs and incentives for trips, cash and prizes
• Company sponsored IATAN cards, providing exclusive travel consultant discounts
• Love to travel? Personal travel opportunities at discounted pricing
• Corporate benefits for insurance products
• Paid educational study trips are available for our Agents to promote career development
• Quarterly incentives/bonuses for achieving established production tiers

Required / Preferred Skills

• A high school diploma is required, but we prefer a 2- or 4-year college degree
• You need to be able to pass comprehensive background check urine sample drug screening
• We are specifically seeking candidates who have two to five years of sales experience in a performance‑driven environment, where success is measured by sales productivity. This role is very sales‑focused and requires consistent ownership of revenue goals, strong closing skills, and a proven ability to meet or exceed monthly sales targets.

Qualifications, does this sound like you?

• Travel is not just a hobby or a wish, it’s your passion
• You must be available to work most Saturdays and some evenings to support goal achievement
• We prepare all of our Travel Consultants for their new role by ensuring their successful completion of our Travel Consultant Trainee program which requires some travel for training
• You are driven by sales and exceeding your goals
• You are computer savvy with the ability to navigate between multiple systems and web browsers, Microsoft Office, and can type at least 30WPM
• You have a strong and very comfortable relationship with paperwork, and you are very organized!

Our Travel Consultants start with an hourly rate of $23.50. After completion of our training program, Travel Consultants successfully meeting sales goals earn on average between $58,500 - $71,600 with the opportunity of uncapped incentives.

Remarkable benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).