Travel Consultant

ECAAA AAA East Central; Mentor (OH); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Health coverage for medical, dental, &

401(K) with company match

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises seeks a Travel Agent Trainee to support the Travel Agency in selling and serving members, while gaining education and experience. This preparatory role leads to a Travel Agent position within about six months, based on performance and compliance with policies.

The Trainee will learn to sell international and domestic travel products, use lead tools, maintain high service quality, and develop expertise across the organization’s programs and vendor resources.

Qualifications

• GED required; associates preferred.
• 1-3 years travel agency or sales experience.
• Strong verbal and written communication skills.
• Moderate analytical and time management abilities.
• Knowledge and training on computer systems used to fulfill member travel requests and travel agency accounting systems preferred.

Responsibilities

• Sell foreign and domestic travel products and services.
• Utilize lead management tools to cultivate new business and repeat clients.
• Advise clients on travel requirements, protection plans and advisories.
• Document and process all travel transactions accurately.
• Develop knowledge of the Preferred Supplier program and achieve sales/cross-sell goals.
• Issue international driving permits and passport photos.
• Provide air, car, hotel, rail reservations and ticketing.
• Maintain confidentiality of client/member information.
• Analyze cruise and tour packages with management and avoid delays.
• Maintain service quality to meet branch objectives.

Skills

Verbal and written communication

Analytical skills

Time management

Computer systems proficiency

Education

High School GED Required

Associates Preferred

Tools

Apollo

Viewpoint

Windows

Outlook

Word

Internet

Job description

Travel Consultant Job Summary

This is a Trainee position for the Travel Agency and is designed as preparatory for a Travel Agent position. The Travel Agent builds strong relationships and delivers differentiated travel experiences. This position will support the Travel Agency in selling and serving our clientele while gaining education and experience. This Trainee position is designed to lead to a promotion to a Travel Agent position, dependent upon overall job performance, including but not limited to sales volume, service quality results and use of computer systems. This position will sell and provide all international and domestic travel products and modes of transportation. Must also provide and maintain consistently high levels of service quality, sales and cross-sell goals while maintaining confidentiality of all client/member information by securing it in accordance with Federal/State laws and Club policies and procedures. The Travel Agent Trainee position is designed as a transitional role with the objective of moving into the Travel Agent position within approximately six months. It is anticipated that Trainees will either be moved into the Agent role or moved out of the Trainee position within this timeframe.

Job Duties

• Learn and develop skills to sell foreign and domestic travel related products and services.
• Effectively utilize all lead management tools and resources to consistently cultivate new business while building a solid base of repeat business.
• Advise clients on all foreign and domestic travel requirements, protection plans, and any related trip advisory information.
• Learn and follow all policies and procedures set forth by the organization and provide accurate documentation of all transactions.
• Develop product knowledge to support the organization’s Preferred Supplier program, and achieve Club established sales, and cross sell goals.
• Issue international driving permits and passport photos.
• Gain knowledge and skill to provide air, car, hotel, rail reservations and ticketing for members and non-members.
• Utilize appropriate computer systems to fulfill travel requests.
• Track and maintain all transactions for the highest level of accuracy, including required supporting documentation, to include but not limited to signature requirements, accuracy in processing payment of funds, review of documents required for travel (both foreign and domestic), etc., as set forth within the Club’s policies and procedures.
• Maintain confidentiality of all client/member information by securing it in accordance with Federal/State laws and Club policies and procedures.
• Develop and maintain expertise regarding all Club related products and services, member value offers and remain current with industry trends and product knowledge to make recommendations with each transaction (members or non-members), as appropriate.
• Travel Agent Trainees research and compare suppliers’ rates for competitive prices and make adjustments based on client’s need.
• Maintain acceptable levels in all service quality measurements to meet/exceed branch and corporate objectives.
• Identify cross-sell opportunities based on members’ product needs and service requests.
• Enhance member relationship by diversifying use of products and services.
• Provide sales leads to other departments as appropriate.
• Maintain all administrative requirements at acceptable levels, i.e. wage & hour compliance, expense reports, meeting/training attendance, adhere to scheduled duties and activities as assigned, etc.
• The position requires a moderate level independent thinking and analysis of cruise and tour packages/providers, working closely with management to develop these necessary skills.
• Through analysis of client expectations, Trainees satisfy the needs of both first time as well as seasoned travelers.
• Because of the high cost and special nature of the cruise or tour, Trainees anticipate and avoid mistakes and unnecessary delays in service.
• If problems occur, Trainees resolve difficult situations with any required management assistance.
• Files need to be thoroughly documented to show what was done and why decisions were made.
• Document and explain write-offs or shortages to management.

Qualifications

• High School GED Required
• Associates Preferred
• 1-3 years Travel agency or sales.
• Preferred Moderate knowledge in a variety of the organization’s operating areas, products and services offered, and Branch Operations delivery channels desirable.
• Advanced verbal and written communication skills required.
• Moderate analytical and time management skills required.
• Knowledge and training on computer systems used to fulfill member travel requests and travel agency accounting systems preferred.
• General typing, Windows, Outlook, Word, and Internet/Intranet access skills required.
• General knowledge of Club systems, including but not limited to: Apollo, Viewpoint, and various preferred vendor websites commonly used to secure cruise and tour packages as well as Travel Insurance preferred.

Travel Requirements

May require taking educational trips for job knowledge. (10% proficiency)

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer Our organization participates in E-Verify For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service.

What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.