Travel Consultant

AAA Auto Club Enterprises; Chino (CA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health coverage – medical, dental, vision

401(K) savings plan with company match

Tuition assistance

Paid parental leave

Employee discounts on various services

Job summary

AAA Auto Club Enterprises is seeking a passionate Travel Consultant in Chino, California. The role involves selling international and domestic travel packages and providing exceptional customer service.

Candidates should have strong sales drive, organizational skills, and the ability to multi-task in a fast-paced environment. Compensation starts at $23.50 per hour, with opportunities to earn between $55,000 and $85,000+ annually including commissions.

Qualifications

• Pass a comprehensive criminal background check and drug screening.
• Minimum two years of sales experience in a performance‑driven environment.
• Passive weekly availability on most Saturdays and occasional evenings.
• Completion of the Travel Consultant Trainee program, which involves some travel.
• Typing speed of at least 30 WPM.

Responsibilities

• Sell international and domestic travel packages including cruises and land packages.
• Share knowledge from personal experiences and educational trips.
• Develop long‑standing relationships with members for referral business.
• Make recommendations to ensure customer satisfaction.
• Cross-sell products such as AAA Member Rewards Credit Card.

Skills

Sales drive

Organizational skills

Multi-tasking

Computer proficiency

Excellent communication skills

Education

High school diploma

2‑ or 4‑year college degree

Tools

Microsoft Office

Job description

Role Overview

A travel consultant at AAA is passionate about travel and responsible for selling international and domestic travel packages including cruises, land packages, itineraries, air, car, and hotel. Must have strong sales drive, organizational skills, ability to multi‑task in a fast‑paced environment, computer proficiency, and excellent written and oral communication skills. The role requires continuous learning and a commitment to providing exceptional customer experiences.

Responsibilities

• Sell international and domestic travel packages (cruises, land packages, travel itineraries, air, car, and hotel).
• Share knowledge and expertise from personal experiences and/or educational study trips.
• Develop long‑standing relationships with members and build referral and repeat business.
• Make appropriate recommendations to ensure trip experiences exceed expectations and are tailored to member preferences.
• Cross‑sell relevant products such as the AAA Member Rewards Credit Card and identify theft protection.

Career Development & Training

Travel Consultants begin with structured, hands‑on training and then progress through a defined ramp‑up period, gaining increased earnings as they achieve sales goals. Ongoing development is supported through The Auto Club University, regular recognition programs, company‑sponsored IATAN cards, discounted travel opportunities, insurance product benefits, paid educational study trips, and quarterly incentives/bonuses.

Required / Preferred Qualifications

• High school diploma required; a 2‑ or 4‑year college degree preferred.
• Pass a comprehensive criminal background check and drug screening.
• Minimum two years of sales experience in a performance‑driven environment.
• Passive weekly availability on most Saturdays and occasional evenings.
• Completion of the Travel Consultant Trainee program, which involves some travel.
• Strong computer proficiency across multiple systems, web browsers, Microsoft Office, and typing speed of at least 30 WPM.
• Excellent organizational skills and a comfort with paperwork.
• Driven by sales and a goal‑oriented mindset.

Compensation

Starting hourly rate: $23.50. Once fully established and meeting sales goals, base pay ranges between $55,000 and $65,000 annually, with top performers exceeding $85,000+ through an uncapped commission structure.

Benefits

• Health coverage – medical, dental, vision.
• 401(K) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts (membership, insurance, travel, entertainment, services).

EEO Statement

AAA is an Equal Opportunity Employer. Our organization participates in E‑Verify. The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).