Travel Concierge (BBS871)

Hire Overseas; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

USD pay bi-monthly

100% remote work

Paid time off

Holidays observance

Access to premium brands

Job summary

Hire Overseas is seeking a Travel Concierge to craft seamless travel experiences. You will engage travelers via WhatsApp, research and recommend hotels, and coordinate logistics across platforms. The role emphasizes warmth, clarity, and VIP-level attention from first contact through check-in.

The position is fully remote in the United States, with two shift options and the use of AI tools to enhance research and client service. Prior travel or concierge experience is preferred.

Qualifications

• Requires exceptional written English with warmth and clarity.
• Must be able to respond quickly to inquiries with timely initial responses.
• Experience with travel booking tools and platforms is preferred.

Responsibilities

• Chat with travelers via WhatsApp to understand preferences and tailor recommendations.
• Respond to inquiries quickly, with 10–20 minute response windows during shift.
• Coordinate hotel reservations, car rentals, and travel logistics across platforms.
• Research and curate hotel, restaurant, and attraction options using AI tools.
• Draft destination guides and collaborate with marketing for social content.

Skills

Empathetic service

Excellent written English

Fast response

Self-starter

Tech-savvy

Tools

Slack

WhatsApp

Google Sheets

Docs

Booking platforms

Expedia Tapp

Fora

Job description

We're looking for a Travel Concierge who is passionate about crafting seamless travel experiences and delivering high-quality client service. You will be the trusted expert behind every journey, using AI-powered tools to research and recommend hotels, coordinating logistics across platforms, and communicating directly with travelers via WhatsApp to make every trip feel effortless and personal.

This role is for someone who loves travel, writes with warmth and clarity, thinks fast when plans change, and takes pride in the kind of attention to detail that makes clients feel like VIPs from the first message through check-in.

Why You'll Want to Join

• You will be paid in USD (bi-monthly: every 15th and 30th)
• Paid Time Off in accordance with company policy
• Observance of Holidays per company guidelines
• 100% remote setup so you can work wherever you're most productive
• This role offers two shift options: 12 AM to 8 AM Monday through Friday or 8 AM to 4 PM Wednesday through Sunday
• Work in the luxury travel and hospitality space with access to premium brands and destinations
• Use cutting-edge AI tools to enhance research and elevate the client experience

What You'll Work On

Client Engagement and Support

• Chat with travelers via WhatsApp to understand their preferences and deliver personalized recommendations
• Respond quickly and thoughtfully to incoming inquiries with initial responses landing within 10 to 20 minutes during your shift
• Handle special requests and ensure smooth communication between clients and hotels or vendors
• Maintain a calm, professional, and reassuring tone even when plans change at the last minute

Research and Booking

• Research and recommend hotels, restaurants, and attractions using AI tools and reliable online sources
• Verify every detail including location, timing, currency, and amenities before confirming bookings
• Coordinate hotel reservations, car rentals, and travel logistics across multiple booking platforms

Content and Destination Curation

• Write and curate destination guides and travel recommendations that blend editorial polish with practical, on-the-ground insight
• Collaborate with the marketing team to highlight exceptional hotels and destinations for social content
• Stay current on travel trends, new openings, and hidden gems worth knowing about

Problem-Solving and Adaptability

• Think fast and find creative solutions when plans shift due to flight delays, cancellations, or unexpected changes
• Communicate clearly and calmly under pressure to maintain client confidence and satisfaction

What You Bring

• Empathetic and client-obsessed with a genuine drive to make every traveler feel like a VIP
• Detail-oriented and reliable with the ability to catch mistakes before they become problems
• Exceptional written English with clarity, warmth, and professionalism in every message
• A self-starter who learns, explores, and improves processes without being asked
• Tech-savvy and comfortable using Slack, WhatsApp, Google Sheets and Docs, and booking platforms
• Fast but thoughtful with the ability to balance responsiveness and quality under pressure
• Experience with Expedia Tapp or Fora is strongly preferred for this role
• Available to work one of the two offered shifts consistently

Nice to Have

• Background in hospitality, travel, or concierge services
• Experience with AI tools such as ChatGPT or travel research assistants
• Familiarity with airlines, loyalty programs, and travel booking systems
• International travel experience or strong knowledge of major global destinations
• Negotiation skills to advocate for clients with vendors and hotels

If you love connecting with people, solving travel challenges, and creating experiences that feel effortless for the traveler, this role gives you the platform and the tools to do that every single day.