Travel Client Experience Specialist

Nova Travels; Gulfport (MS); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Travel perks and discounts

Job summary

Nova Travels is seeking a Travel Client Experience Specialist to support travelers through planning and preparation, ensuring they feel informed, supported, and confident about their trips.

You'll communicate with clients via email, phone, and messaging, review plans, share destination tips, and follow up before departure. This remote role offers flexible scheduling and opportunities for professional development in the travel industry.

Qualifications

• Excellent communication and interpersonal skills.
• Customer service experience is helpful but not required.
• Organized with attention to detail.
• Comfortable using online tools and digital platforms.
• Passion for helping clients enjoy smooth travel experiences.
• Remote position with flexible scheduling options.
• Training and ongoing support provided.
• Opportunities for professional development in the travel industry.
• Access to travel-related perks and discounts.
• Supportive and collaborative team environment.

Responsibilities

• Communicate with clients via email, phone, and messaging platforms to provide assistance and guidance
• Review travel plans and help confirm trip details with clients
• Share helpful information about destinations, travel requirements, and agency processes
• Follow up with travelers before departure to ensure everything is in place
• Respond to client questions and escalate complex concerns when appropriate

Skills

Communication

Interpersonal skills

Attention to detail

Digital tools

Tools

Online tools

Job description

About the job Travel Client Experience Specialist

We are seeking a Travel Client Experience Specialist to support travelers throughout the planning and preparation of their trips. In this role, you will help ensure clients feel informed, supported, and confident about their travel plans while delivering a positive customer experience.

Key Responsibilities

• Communicate with clients via email, phone, and messaging platforms to provide assistance and guidance
• Review travel plans and help confirm trip details with clients
• Share helpful information about destinations, travel requirements, and agency processes
• Follow up with travelers before departure to ensure everything is in place
• Respond to client questions and escalate complex concerns when appropriate

Ideal Candidate

• Strong communication and interpersonal skills
• Customer service experience is helpful but not required
• Organized with attention to detail
• Comfortable using online tools and digital platforms
• Passion for helping clients enjoy smooth travel experiences
• Remote position with flexible scheduling options
• Training and ongoing support provided
• Opportunities for professional development in the travel industry
• Access to travel-related perks and discounts
• Supportive and collaborative team environment